Nyakeru Muthunga

HR professional with hands-on experience in recruitment support, HR administration, and small-business operations. Reduced recruitment turnaround time through improved CV screening and interview coordination; improved document organization and personnel record accuracy; and strengthened customer engagement and digital presence to drive revenue growth. Skilled in talent acquisition, contract and letter administration, time & attendance management, and Excel; strong organizer, values communication, highly adaptable, and ready to contribute to HR, recruitment, or people-operations teams.

Human Resource Assistant at Westgate Shopping Mall (2026-02 – Present)

• Coordinate full-cycle recruitment activities including vacancy advertising, CV screening, candidate shortlisting, interview scheduling, and onboarding of successful candidates.
• Support recruitment for operational and customer-facing positions including cashiers, waiters, sales attendants, procurement assistants, cleaners, and supervisors.
• Maintain employee records, personnel files, contracts, leave records, and other HR documentation while ensuring confidentiality and compliance with labor regulations.
• Prepare employment letters, probation confirmations, contract renewals, warning letters, and other employee correspondence.
• Facilitate onboarding and induction programs for new hires, ensuring completion of required documentation and smooth integration into the organization.
• Monitor employee attendance, leave utilization, and staff movements, providing timely reports to management.
• Assist in employee relations matters by addressing staff inquiries, coordinating disciplinary processes, and supporting grievance resolution procedures.
• Support payroll administration through collection and verification of attendance records, leave data, overtime reports, and employee information.
• Improved accuracy and accessibility of employee records through effective personnel file management and HR documentation practices.
• Successfully supported the recruitment and onboarding of employees across various departments while maintaining a positive candidate experience.

Customer Service Representative at Westgate Shopping Mall (2025-11 – 2026-01)

• Actively engaged mall customers to promote the shop and win campaign to increase participation rate
• Facilitated the auditing of customer receipts for accuracy, eligibility, and prevention of fraudulent activities
• Guided clients through the registration process and clearly explained the terms and conditions of the campaign
• Assisted in troubleshooting problems experienced with the upload process and customer concerns
• Facilitated the availability of day-to-day printed forms to record data from each station for the marketing department
• Increased campaign reach by successfully converting passing "window shoppers" into active participants through persuasive pitching.

Manager at Emmdah Beauty and Party Store (2025-07 – 2025-11)

• Managed daily operations of a small retail business, ensuring smooth workflow, reliable customer service, and efficient store processes.
• Handled customer relations, inventory management, and order distribution for both online and physical store clients.
• Launched and managed the business's presence across social media platforms, increasing visibility and engagement.
• Coordinated participation in local trade fairs, resulting in higher brand visibility and increased sales.
• Assisted in relocation and full setup of the business, ensuring continuity and minimal downtime.
• Successfully boosted revenue through improved customer service, expanded product lines, and strengthened brand presence online.

HR Attaché at KASNEB (2024-11 – 2025-02)

• Assisted in recruitment processes for examination casuals including invigilators, markers, and checkers.
• Drafted offer letters for exam casuals, interns, and attachés, ensuring accuracy and timely communication.
• Facilitated receiving, sorting, and distributing incoming mail, correspondence, memos, and forms.
• Assisted in preparing internship, attachment, and biannual evaluation reports.
• Developed and maintained organized filing systems for efficient document retrieval.
• Handled administrative duties such as typing, scanning, photocopying, and document preparation.
• Improved document organization and administrative efficiency by maintaining an updated and structured filing system.

Bachelor of Commerce in HR Option – KCA University

International Computer Driving License – Wang point Institute

Certification of Secondary Education – Pistis Christian School, Karen

Social Media Management Certification – social media with Moe Course