Nzioki John

Professional Chat Moderator with experience handling high volumes of online conversations while maintaining engaging, respectful, and professional communication. Skilled at building rapport with customers, multitasking across multiple chats, and maintaining confidentiality in remote work environments. A fast learner with excellent written communication skills, strong attention to detail, and the ability to adapt quickly while delivering positive customer experiences.

Chat Moderator at Cloudworkers (2025-01 – 2026-01)

• Managed multiple online conversations while maintaining professional and engaging communication.
• Responded promptly to customer messages in a friendly and natural manner.
• Built positive customer relationships through meaningful conversations.
• Maintained confidentiality while following company policies and platform guidelines.
• Managed multiple chats simultaneously in a fast-paced remote environment.
• Handled over 1,500 customer conversations in a single month while maintaining quality communication.
• Consistently met productivity targets in a performance-driven environment.
• Demonstrated reliability by maintaining consistent performance and professionalism.
• Built customer rapport through engaging written communication.

Customer Service Assistant at Johe Dressmakers (2024-01 – 2025-01)

• Responded to customer inquiries professionally.
• Assisted customers with product information and order-related questions.
• Maintained positive customer relationships through excellent communication.
• Supported daily business operations and administrative tasks.

Customer Service / Pharmacy Assistant at NOLLEY Pharmacy (2022-01 – 2024-01)

• Assisted customers professionally and courteously.
• Responded to customer inquiries and provided product information.
• Maintained confidential customer records accurately.
• Built trust through excellent customer service and communication.

Secondary Education – Ruchu Girls High School