Okeno Carolyne

I am talented and well trained as well as equipped with tourism managementskills.I have mastered customer service skills. I seek to secure a challenging position that strives for organizational and personal development.

a)Receptionist at Donhotel.

Duties and responsibilities

 Checking in and checking out guests.

 Receiving and making hotels calls.

 Manning the reception.

 Filing documents of the Hotel.

 Taking guest's data filling in GRC b)Intern—Customerservice

Kenya Airport Authority-Jomo Kenyatta lnternational Airport

Duties and responsibilities

 Update Flight Information Display System.

 Facilitate educational tours.

 Facilitation ofdeparture and arrival procedures.

 Facilitation ofVIPs departurers and arrival process.

 Manning of VIP lounge.

 Complaint handling.

2016:Pursued degree in Bachelor of International Tourism Management under the sc hool of Business and Economics at Jaramogi Oginga Odinga University of Science andTechnology attained second class-upperdivision

2017:Certificate course in basic sign language at Jaramogi Oginga Odinga University of Science and Technology

2011:Kericho Day Secondary School for Kenya Certificate of Secondary Education attained(B- of 59 points).

2002:Mabole Primary School for Kenya Certifcate of Primary Education attained (326marks).