Okumu Millicent

I am a Dynamic and results-driven Executive with a proven track record of leading successful operations. With a strong focus on driving efficiency, optimizing processes, and delivering exceptional results, I have consistently played a pivotal role in driving business growth and Maximizing Profitability. My ability to streamline Operations, implement innovative solutions, and cultivate a collaborative work environment makes me an invaluable asset to any organization.

I am an Experienced Individual in Driving Revenue Growth, Expanding Market Presence, and Building Strategic Partnerships. With a customer-centric approach and a proven ability to Develop and Lead High-Performing Teams.I possess extensive knowledge in Customs Clearance for Air and Sea Shipments, Warehousing, Business Development, Inventory Management and Transportation.

I am a Strategic Thinker with a Unique Blend of Commercial and Operational Expertise, Customs Clearance, Customer Centric, Exceptional Leadership Skills and Excellent Negotiator. I roll my sleeves and am not afraid to get to the ground as I work with my team towards Controlling Operational Costs without compromising on Performance and Improving Revenue Generated.

• Setup and Operational Oversight; Design SOPs for new Country setup Development of time and budget constrained plans for planned expansion in Kenya, Uganda and Tanzania.
• Monitoring and oversight of In-Country Sales Operations (iPos is included in this but will be executed through iPos Roll-out Manager and the iPos roll-out department).
• Ensure compliance with Group Standard Operating Procedures Work closely with Country-Level CEOs to ensure execution of company plans to achieve strategic objectives, specifically: Revenue Targets Key operational Milestones across operational Markets: Distribution Centre setup Human Resources and Recruitment Logistics
• Setup (Fleet size expansion) Customer Acquisition and Retention Product Sourcing and Inventory Management Identify opportunities for Automation/Mechanization in the field Operations, where possible and relevant.
• Oversee Employee Productivity while building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.
• Design, Plan and Implement Growth Strategies across all Markets.
• Ensure All Employees get Relevant Trainings
• Develop and Control all Operational Budgets to ensure that we Manage and maintain relationships with strategic stakeholders.
• Monitoring and Control Develop, in collaboration with the Company Board, GroupLevel Reporting Structure to ensure all critical operational functions of the business are closely monitored. Also, determine the frequency of reporting. Establishment of a Centralized Monitoring System for all Distribution Centres across all Operational Markets , to keep track of ALL critical Performance Metrics; Inventory Revenue Per DC.
• Systems Review of ALL company SOPs to identify areas of improvement.
• Ensure SOPs are designed to be scalable Ensure SOPs and procedures accommodate the working culture in the various markets if necessary.
• 4.

  Reporting

  Scope of Work (Areas overseen) Sales Operations across all Markets Operational Setup across 

B.A (Economics & Sociology)