Oliver Oliver

B.Sc.

Information

Technology graduate at Kabarak University and CCNA-certified ICT professional with demonstrated experience in server administration, network management, systems security, user support and data backup operations. Proven ability to manage and maintain ICT infrastructure across organizational environments including LAN/WAN networks, DHCP/DNS services, firewall monitoring, endpoint security and cloud productivity platforms. Skilled in NOC-style network monitoring, helpdesk ticket management, VPN configuration, IT asset documentation and vendor SLA liaison.

Adept at troubleshooting and resolving technical issues independently, producing clear service reports and advising management on improvements to ICT systems. Professional-level communicator with a client-first service mindset and strong analytical skills.

IT Support & Software Test Engineer - Transsion Holdings - Overseas Testing Department, Nairobi, Kenya

(2025-09)

• Provided end-user guidance and training on accessing internal networks, software applications and QA tooling, reducing recurring helpdesk tickets by standardizing user onboarding documentation.
• Configured PCs, laptops and mobile test devices installing, updating and verifying licensed operating systems and applications in preparation for software testing cycles.
• Conducted routine maintenance checks on test and production endpoints, ensuring optimal performance, correct network addressing (DHCP/DNS) and seamless connectivity across environments.
• Administered user accounts and access permissions within the organizational ICT environment, enforcing access control policies and supporting password management procedures.
• Monitored connectivity KPIs availability, utilization, throughput and latency across internal test and production networks to maintain optimal performance benchmarks.
• Coordinated with the IT infrastructure team to ensure seamless interconnection of test devices, file servers and application servers, applying DHCP/DNS configurations to maintain stable network addressing.
• Supported endpoint security compliance by ensuring all PCs, laptops and test devices ran licensed, fully updated operating systems and up-to-date antivirus/endpoint security software.
• Liaised with hardware and software vendors to resolve technical issues, track SLA commitments and escalate unresolved network and application faults within agreed resolution timeframes.
• Maintained documentation of ICT assets, system configurations and change records, supporting audit readiness and management reporting.
• Designed, executed and documented test plans for mobile firmware builds and software releases across TECNO, itel and Infinix product lines, ensuring stability, security and performance prior to mass deployment.
• Performed vulnerability and regression testing on application builds, identifying exposure points and escalating findings with remediation recommendations to the Head of QA and development leads.
• Maintained comprehensive test documentation and defect logs within the ICT helpdesk and bug-tracking system, ensuring accurate follow-up and resolution tracking across sprint cycles.
• Conducted root-cause analysis on system failures and collaborated cross-functionally with developers, network engineers and product managers to implement corrective and preventive measures.

Network Engineering Intern / Junior Network Administrator - Copycat Limited - Westlands, Nairobi, Kenya

(2025-01 - 2025-05)

• Planned and executed installation, configuration and testing of Cisco routers and switches across client premises, applying OSPF/RIP routing protocols to establish reliable, high-performance LAN/WAN connectivity.
• Configured site-to-site and remote-access VPN tunnels (IPSec) on Cisco routers, enabling secure encrypted connectivity between client branch offices and head-office infrastructure.
• Configured and maintained DHCP and DNS services, ensuring accurate IP address allocation, name resolution and seamless inter-system communication across server and workstation environments.
• Designed and administered VLAN segmentation and ACLs to enforce traffic control and network security architecture aligned with client requirements.
• Assisted in coordinating with telephone service providers (TSPs) and ISPs during circuit provisioning and fault escalations, tracking SLA commitments and ensuring timely restoration of voice and data links.
• Maintained an up-to-date IT asset inventory covering routers, switches, access points, servers and end-user devices, supporting procurement planning and hardware lifecycle management.
• Performed NOC-style monitoring of client network environments tracking uptime, throughput, latency and packet loss across LAN/WAN segments escalating critical incidents to senior engineers and vendors with documented SLA follow-up.
• Managed and maintained server room operations, verifying all equipment (switches, routers, access points and servers) was operating within acceptable parameters and escalating anomalies immediately.
• Installed and managed software updates, security patches and system upgrades across server and endpoint environments to ensure business continuity and security compliance.
• Conducted periodic review of firewall rules, configurations and logs to detect anomalies, enforce access control structures and maintain security policy compliance.
• Supported data backup and recovery procedures, ensuring critical client data was protected and recoverable in line with Disaster Recovery Plan (DRP) protocols; conducted backup verification tests.
• Supported configuration and troubleshooting of VoIP infrastructure integrated into client LAN environments, assisting with QoS policy implementation to prioritize voice traffic.
• Maintained updated network documentation including topology diagrams, access control logs, configuration records and incident reports, supporting audit readiness and policy compliance.
• Provided technical support and orientation to client-site users on network resources, equipment operation and connectivity troubleshooting, reducing downtime and improving service continuity.
• Monitored network performance using diagnostic tools; troubleshot connectivity failures, packet loss and latency issues, and escalated critical problems to vendors with documented SLA follow-up.
• Advised client organizations on best practices for ICT resource usage, network security hygiene and infrastructure improvement opportunities.

Project Administrator & Analyst (Academic) - Kabarak University - Nakuru, Kenya

(2021 - 2025)

• Managed project schedules, budgets and resource plans end-to-end using Agile methodology, building structured administrative and financial tracking discipline.
• Prepared and presented detailed project reports, cost analyses and outcome summaries to academic panels.
• Conducted data quality audits and process analysis, identifying workflow gaps and implementing structured remediation plans.

Bachelor of Science - Information Technology - Kabarak University (2021 - 2025)

Kenya Certificate of Secondary Education (KCSE) - Chavakali High School (2017 - 2020)