Sales Force Manager at Mophones (Mosub Kenya Ltd) (2025-09 – Present)
- Team Leadership: Lead and mentor sales team, improving team productivity and accountability.
- Sales Strategy Execution: Design and implement sales strategies that increase lead generation and conversions.
- Coaching & Mentorship: Provide continuous coaching that enhances teams' closing skills and performance outcomes.
- Digital Advertising Oversight: Guide on digital ad campaigns and boosting strategies to maximize reach and ROI.
- CRM Management: Ensure efficient lead tracking and follow-ups, improving conversion rates.
- Performance Analysis: Use sales data to identify gaps and implement improvement strategies.
- Content Direction: Guide creation of engaging, sales-driven online content to attract customers.
Territory Sales Leader at Jamii Telecom (2023-05 – 2025-05)
- Regional Sales Leadership: Managed territory sales strategy resulting in improved performance.
- Team Management: Supervised and coached 20+ agents to achieve targets.
- Customer Relationship Management: Built strong relationships increasing retention.
- Performance Monitoring: Tracked KPIs and implemented corrective actions.
- Market Analysis: Identified opportunities to increase market share.
Debt Collection Coordinator at Tugende Kenya (2020-04 – 2023-03)
- Debt Recovery Leadership: Managed collection operations improving recovery rates.
- Risk Management: Handled high-risk/ delinquent accounts reducing default rates.
- Negotiation: Structured repayment plans that improved collections rates.
- Reporting: Produced performance and risk reports for management.
- Compliance: Ensured adherence to regulatory requirements.
- Client Engagement: Maintained positive relationships with clients to support repayment compliance.
Sales Team Leader at Izwe Loans Kenya (2018-03 – 2020-02)
- Team Leadership: Recruited and managed loan sales agents improving sales output.
- Sales Strategy: Developed and executed sales strategies aligned with set targets.
- Credit Analysis: Assessed and appraised loan applications reducing risk exposure.
- Performance Coaching: Improved agent productivity through training and coaching.
- Client Relationship Management: Built strong positive relationships that increased retention.
Sales Executive at Platinum Credit Ltd (2016-09 – 2018-02)
- Client Acquisition: Generated and converted new clients.
- Sales Presentations: Educated clients on financial products.
- Relationship Building: Built trust leading to referrals.
- Target Achievement: Consistently met sales goals.
- Customer Support: Provided after-sales service.
- Reporting: Tracked and reported performance.
