Pamela

Psychology student at United States International University with strengths in communication, relationship – building, research and persuasive engagement. Experienced in sales training, market development, and client-facing roles. Interested in business development, customer growth, and strategic partnerships. Passionate about applying psychological insights to understand people, solve problems, and create meaningful impact.

Sales Representative (Training & Client Outreach) at LUZ (2026-02 – Present)

Marketing company

• Practiced client discovery conversations to understand business goals, marketing challenges, and customer needs.
• Applied customer services principles to build strong client relationships
• Used insight from psychology studies to better understand decision-making, persuasion, and consumer behavior during sales discussions.
• Positioned LUZ services as solutions to clients' marketing and branding problems.
• Developed skills in sales strategy and consultative selling when addressing concerns such as pricing.

Customer Service Virtual Job Simulation at Forage Academy (2026-03 – 2026-03)

• Engaged in realistic client service scenarios within a simulated financial institution
• Applied active listening and empathy to understand customer needs and resolve account access issues
• Navigated internal knowledge bases to locate accurate information and deliver timely responses
• Strengthened communication, digital navigation, and decision-making skills in a client-facing environment

Peer Counselling at United States International University (2026-03 – 2026-03)

• Visited Nova Pioneer Boy's Highschool and assisted students in navigating personal relationships and academic pressures
• Provided one on one counselling to younger students in high school

Networking and Student Engagement Events at Crawford International School (2024-09 – 2025-01)

• Interacted with professionals and students regarding international education opportunities
• Assisted students in middle school with their homework and outdoor activities
• Developed learning strategies for junior students as a Teacher's Aid

Cheerleading Captain (Founder) at Crawford International School (2024-12 – 2025-04)

• Founded the school's first cheerleading team and organized regular practice sessions
• Designed uniforms and coordinated chants and performances for sport events
• Increased student engagement and strengthened school spirit through structured performances

Debate Club Member at Crawford International School (2022-10 – 2025-03)

• Developed structured arguments supported by research and evidence
• Strengthened analytical thinking, analysis, and persuasive writing skills
• Acknowledged among the top 15 best speakers in East Africa |Oxbridge tournament
• Participated in public speaking competitions, with special acknowledgements

Bachelor of Arts in Psychology – United States International University (2026-01 – 2028-11)

A-level in Psychology, Literature, Mathematics – Crawford International School (2022-01 – 2024-12)