Patience Wangari 🇰🇪

Passionate Safari Expert with hands-on experience designing personalized safaris across East and Southern Africa. Skilled in designing detailed itineraries, coordinating suppliers, and managing itineraries from concept through execution. Expert in combining strong destination knowledge with thoughtful planning to create seamless, memorable travel experiences for clients.

Deeply passionate about sustainable and luxury travel, with a strong commitment to service excellence, problem solving, and building lasting relationships with clients, agents, and travel partners. Highly organized, adaptable, and driven to deliver experiences that exceed expectations.

Tour Consultant at Maniago Safaris (2024.08 – Present)

• Design and customize luxury itineraries tailored to client interests, budgets, and expectations across East and Southern Africa
• Serve as the point of contact for clients post-booking, ensuring seamless communication and proactive updates before, during, and after travel.
• Coordinate closely with regional and international suppliers to confirm accommodations, transfers, and experiences, ensuring flawless delivery of services.
• Provide expert support on travel documentation, visa requirements, and destination insights, guaranteeing clients feel informed and cared for.
• Handle itinerary amendments, cancellations, and special requests with precision and professionalism.
• Upsell day tours, exclusive experiences, and add-on services such as private dinners, and scenic excursions that enrich their overall journey.
• Handle client feedback and resolve challenges with empathy, maintaining trust and satisfaction.

Senior Sales Support at The Safari Collection (2022.07 – 2024.08)

• Managed post-sales reservations and booking processes for high-end clients, ensuring accuracy and timeliness across all travel documentation.
• Liaised daily with travel agents, clients, and suppliers to coordinate bookings and special arrangements, reinforcing seamless travel execution.
• Reviewed and finalized client travel documents, payments, and confirmations through ResRequest and Salesforce systems.
• Anticipated and resolved potential booking conflicts or on-ground challenges, ensuring minimal disruption to client experiences.
• Enhanced client relationships through timely communication, personalized recommendations, and consistent follow-ups.
• Collaborated with internal teams to manage itinerary deferrals, cancellations, and refunds while maintaining exceptional service standards.
• Recognized for reliability, efficiency, and a calm, solutions-driven approach under pressure.
• Gained expertise in luxury safari operations and client retention within East Africa.

Industrial Attachment at Nokras Riverine Hotel and Spa (2020.12 – 2021.03)

• Assisted guests with check-ins, inquiries, and reservations.
• Supported interdepartmental communication for events and corporate stays.
• Developed strong customer service, coordination, and communication skills.
• Gained foundational customer service principles, gaining firsthand experience in hospitality, problem-solving, and attention to detail.

Bachelor of Science in Eco-Tourism, Hotel and Institution Management with IT – Maseno University (2017.09 – 2021.10)

Kenya Certificate of Secondary Education (K.C.S.E) – Kipsigis Girls High School (2013-02 – 2016-11)