Patricia Mutuku
Customer Service Specialist
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About
Adaptable and efficiency-oriented Customer Service Specialist with 10 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams toward shared goals and advancement. Personable and approachable; enjoys meeting and talking with different people. Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty.
Experience
Result-oriented Customer Service specialist with over 8 years of experience in hospitality and hotel management. Expertise in front office operations and housekeeping. Proven leadership skills with the ability to coordinate across departments, increasing communication and maximizing guest service and satisfaction. Track record of success in developing initiatives to reduce costs, increase revenues and streamline operations.
Education
Masters in Business Administration (Marketing Option).
Bachelor's of Science in Hospitality Management.
Diploma in Hotel Management.
