Patriciah Adema
Administrative Assistant
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About
I am a twenty seven year old lady with vast experience in general administrative support. I have a bachelors degree in Project Planning and Management from Moi University. I have worked in two different companies as an office administrative assistant and I believe I have immersed a lot of experience in this field and given an opportunity in any other company/ organization I can exceed your expectations.
My core skills in this area include by not limited to;
- Excellent communication; both oral and in writing
- Decision making skills
- Attention to details
- Ability to multi-task
- Fast typing speed of up to 70wpm
- Organization and planning
- Managing appointment schedules
Experience
Sep 2021-To Date JOSIM INSTANTANEOUS CONSULTIUM COMPANY LIMITED
Position held: Office Administrator and Junior project Officer
Key Achievements
Earned distinction as “employee of the month” on three separate occasions – awarded by the company Chief Director- in recognition of superior overall performance
Responsibilities
- Handling all administrative duties
- Receiving incoming calls from clients and directing them accordingly
- Welcoming visitors and directing them accordingly
- Assisting the accountant with clerical duties eg. Petty cash management
- Coordinating travel arrangements
- Ensuring security of office records, equipment and documents
- Handling customer inquiries and complaints
- Carrying out clerical duties such as answering phone calls, responding to emails, preparing documents, including office correspondence, memos, resumes, and presentation
- Overseeing the maintenance of office facilities and equipment
- Drafting of internal and external communications for the office
- Bidding and tendering
- Assisting in preparation of reports briefs and other documents
- Developing of office policies
- Coordinating schedules and travels and performing basic book keeping tasks
Position held: Office Administrator
Key Achievements
- Built great relationship with clients and colleagues
- Successful handled clients queries patiently and efficiently while dealing with any complaints
- Received recommendation from the supervisor for good maintenance of case registers.
- Filing of documents including pleadings, letters and receipts
- Handling phone calls
- Receiving visitor and directing them accordingly
- Maintaining office records
- Verifying pleadings before filing
- Preparing legal correspondence and documentation
- Diarizing mention and hearing dates of all ongoing cases.
- Responsible for physical assets of the office
- Facilitation and confirmation of the appointments and meetings being attended Sep-Nov 2018 NEMA, VIHIGA COUNTY
Key Achievements:
- Achieved 95% customer satisfaction score based on feedback forms.
- Responded to over 85% of customer calls daily and solved 90% of their concerns.
- Consulted regarding a redesign of the office scheduling system, increased accuracy by 20%.
- Received incoming calls from clients.
- Received EIA reports from clients.
- Updated EIA reports inventory.
- Dispatched EIA reports to relevant lead agencies.
Education
2022 - 2023 Cornerstone OnDemand Foundation Certificate in Procurement and Logistics
2022 - 2023 Cornerstone OnDemand Foundation Certificate in Project Management Essentials
2014 - 2019 Moi University Bachelors Of Project Planning and Management
2011-2014 St. Annes' Musoli Girls K.C.S.E Attained a B+ of 71 points
