Kyc agent - Dlight solar - Kenya
(2023-06)
- Customer onboarding and verification- verify the authenticity of identification documents e.p ID and passport.
- Due diligence- perform customer due diligence on all clients.
- Risk assessment- Assign risks ratings to customer and ensure proper documentation is gathered to mitigate risks.
- Ongoing monitoring & remediation. Conduct regular periodic reviews of customers files to update outdated information and detect potential changes in risks profiles.
- Suspicious activity reporting: report suspicious patterns to senior management.
- Regulatory compliance: stay updated on Kyc regulations to ensure all processes meet legal standards l, reducing the risks of fines.
- Collaboration: work with relationship managers and compliance teams to resolve issues with customer documentation.
- Analyzing risk and compliance issues of new products.
Call center agent - Dlight solar - Kenya
(2021-08 - 2023-06)
- Answering inbound calls.
- Handling customers complaints and questions and troubleshooting where need.
- Following up on customers calls.
- Up selling and cross-selling.
- Controlled delinquent loan payments and recovery of non-performing loans.
- Timely and effectively contacted delinquent clients.
- Analyzed clients' financial situations and negotiate loan repayment arrangements.
- Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
- Adhere to the set policy on loan recoveries and collections.
- Perform any other related function as assigned to by the management from time to time.
- Reduce loans in arrears.
- Collect overdue payments.
- Collect on accounts closed as bad debts.
- Complete special projects and necessary reports assigned on time.
- Utilize the resources of the company in a cost effective manner.
Credit Control Assistant - XGO KENYA(IPESA) - Kenya
(2020-09 - 2021-06)
- Discuss payment options with customers to ensure prompt payment of their loans.
- Input customer call response and feedback in company System Collection module.
- Retain customer loyalty while initiating process for collection of payment.
- Deal with customers diligently, courteously and professionally while communicating with customers.
- Customer engagements and education on current/ongoing marketing campaigns
- Gather and collect customer feedback/complaints when they arise
- Cross & upselling company products and services
- Provide customers with education/awareness and tips on lending and repayments
- Give or try to solve customers' challenges whenever they arise.
Supply Chain Assistant - KENYA LITERATURE BUREAU - Kenya
(2012-09 - 2020-09)
- Assessed integrity of receiving, storage and shipping by monitoring inventory transactions.
- Monitored inventory flow deliveries remotely with logistics information systems.
- Verified level of supplies and requisitioned new inventory to meet service level.
- Maintained full compliance with legal, health and safety regulations.
- Updated office files daily and kept records organized.
- Tracked daily activities in software for consistent reporting. Developed solid relationship with staff, customers and vendors.
- Helped team handle high-volume of work by prioritizing tasks.
- Contributed many successful ideas to improve work performance.
- Trained new team members in ways to exceed performance expectations.
- Assisted the customers in sales and service needs.
- Stayed busy during slow periods by frequently planning and reorganizing the in the warehouse.
- Worked effectively with diverse team to accomplish daily objectives and meet short and long term goals.
- Completed accurate picking orders by carefully reviewing every order as by the requirement.
- Boosted efficiency by keeping work areas clean and tidy.
