Patrick Ngugi
Quality analyst, Data Analyst, Customer Service
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About
As a versatile and detail-oriented individual with experience in web design, quality analysis, data analysis, and customer service, I bring a range of skills that enable me to perform tasks ranging from creative design to administrative tasks, reporting, planning, organizing, and coordinating effectively. My keen attention to detail and positive mindset make me an asset to any team, and I possess excellent communication skills that allow me to interact with customers and colleagues in a professional and friendly manner. I am also proficient in software programs such as Adobe Creative Suite, MS Office, Salesforce, and SQL.
Experience
Data Analyst,
July 2022 - May 2023
- Conducted data analysis using SQL and MS Excel to identify trends and patterns in customer behavior
- Developed reports and dashboards to share insights with stakeholders
- Worked with stakeholders to identify areas for improvement and develop solutions to address them
Education
Diploma in Project Management
● Process of project management
● Project management tools
● Project management documentation
● Principles of project management
