Patrick Wambua

Results-driven hospitality professional with over 8 years of progressive experience in food and beverage service, guest experience management, and restaurant operations. Proven expertise in delivering exceptional five-star service, managing front-of-house teams, and ensuring guest satisfaction in high-volume upscale environments. Skilled in POS system operation, food safety compliance, upselling, and cross-functional collaboration to drive revenue and operational excellence.

Seeking the Waiter position to apply strong service delivery, guest relations, and attention to detail skills in a dynamic restaurant setting.

Assistant Restaurant Manager - Mövenpick Hotel and Residences Nairobi - Nairobi, Kenya

(2023-01 - 2026-06)

• Led front-of-house operations and supervised service teams to deliver consistent five-star guest experiences across all dining periods, resulting in high satisfaction scores.
• Coordinated staff scheduling and rota management to ensure optimal coverage during peak hours while maintaining excellent service standards.
• Monitored daily sales and revenue reports, identifying trends and implementing adjustments that supported revenue growth and operational efficiency.
• Oversaw staff training and onboarding programs, enhancing team performance and alignment with brand service standards.
• Managed guest complaints with professionalism, achieving swift resolutions and protecting the hotel's reputation for service excellence.
• Facilitated daily briefings and interdepartmental coordination for banqueting and special events, ensuring seamless execution.

Food and Beverage Supervisor - Mövenpick Hotel and Residences Nairobi - Nairobi, Kenya

(2021-11 - 2022-12)

• Supervised front-of-house employees and coordinated service flow to maintain consistent guest satisfaction in a high-volume restaurant environment.
• Conducted weekly staff meetings and training sessions to communicate operational priorities and uphold service standards.
• Developed and supported marketing initiatives that increased restaurant awareness and drove customer traffic.
• Managed staff schedules, resolved conflicts, and addressed customer complaints to optimize team performance and guest experience.
• Monitored sales performance daily and adjusted operations to meet revenue and efficiency targets.
• Performed equipment maintenance checks and enforced food safety and hygiene compliance across the restaurant.

Senior Waiter - Mövenpick Hotel and Residences Nairobi - Nairobi, Kenya

(2020-01 - 2021-10)

• Delivered attentive, personalized service to guests, providing menu recommendations and ensuring satisfaction at every touchpoint.
• Conducted daily pre-service briefings and trained new and existing staff to maintain high service standards.
• Monitored team attendance and resolved scheduling issues to guarantee seamless service coverage.
• Supported upselling and accurate order processing using POS systems to enhance guest experience and revenue.
• Enforced brand standards and contributed to team performance through coaching and performance feedback.
• Assisted in large party events and special dining setups to deliver flawless service execution.

Waiter - Mövenpick Hotel and Residences Nairobi - Nairobi, Kenya

(2018-01 - 2019-12)

• Greeted guests warmly and provided professional, accurate service throughout the dining experience.
• Took precise food and drink orders using POS systems and communicated efficiently with kitchen staff.
• Offered knowledgeable menu recommendations and upselling to enhance guest satisfaction and sales.
• Prepared dining areas, rolled silverware, and set up stations for efficient service periods.
• Proactively checked on guests and resolved concerns promptly to maintain high satisfaction levels.
• Supported team during peak periods while upholding food safety and hygiene protocols.

Waiter - InterContinental Hotel Nairobi - Nairobi, Kenya

(2013-01 - 2017-12)

• Provided courteous service and accurately recorded orders into the point-of-sale system.
• Delivered confident menu recommendations, including daily specials, to improve the dining experience.
• Followed up with guests to ensure satisfaction and addressed any complaints immediately.
• Maintained dining areas and prepared setups for service while meeting high service standards.
• Collaborated with kitchen and service teams for smooth operations during all shifts.
• Contributed to consistent guest satisfaction through attentive and personalized service.

Diploma - Hotel and Catering Management - Nairobi Aviation College (2012 - 2013)

Kenya Certificate of Secondary Education - Kasunguni Secondary School (2005 - 2009)