Paul Mirango

Dynamic executive assistant (EA) professional with extensive experience in Executive Assistant, customer service, and sales support roles. I have proven skills in administrative management, executive planning, coordinating processes, and executive communications, serving as an anchor for organizational efficiency. As a professional, I am seeking to leverage my current expertise and exposure to serve within executive assistant and customer support roles.

Executive Assistant at Upwork (2024-05 – 2025-12)

Managed executive calendars, coordinated administrative projects, and optimized workflow management for two executives.

• Managed calendars and schedules for two executives.
• Planned and coordinated the delivery of administrative projects and cross-functional tasks on behalf of the CEO.
• Formulated professional emails, business documents, and other internal communications.
• Reduced data entry errors by about 25%.
• Organized information and executive reports to ensure visibility on administrative priorities, constraints, underlying issues, and decisions.
• Applied digital productivity tools such as ChatGPT, Calendly, Teams, and Notion, optimizing reporting processes, documentation, time scheduling, and workflow management.
• Coordinated administrative and operational projects, cutting delays by 20%.
• Deployed digital communication tools such as email messaging and social media, improving client response time by 20%.

Administrative Coordinator at Mercury Insurance (2023-03 – 2024-01)

Provided client support services and coordinated administrative processes to streamline company operations.

• Offered client support services.
• Implemented and operated company's inbox management system.
• Coordinated administrative processes and client's time and calendar.
• Streamlined filing system, reducing filing time by around 15 hours/month.
• Coordinated twenty plus monthly executive meetings during my work tenure in the organization.
• Enhanced purchasing process cost for the company by 25%.

BSc in Analytical Chemistry with Information Technology – Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2017-11)