Pauline Apeles

Dedicated and organized Project Manager with over 10 years of experience in coordinating projects, partners, and stakeholders across telecommunications and electrical contracting. Proven ability in end-to-end project management, operational oversight, and customer service. Holds a PRINCE2 Foundation certification and is currently pursuing a Bachelor's in Management and Leadership. Eager to leverage extensive coordination and leadership skills to drive project success and operational efficiency.

Project Manager at Echotel International Kenya Ltd (2021-07 – Present)

• Managed projects end-to-end, overseeing the entire project lifecycle.
• Coordinated diverse partners and stakeholders to ensure project alignment and success.

Projects Assistant at SimbaNET Com Limited and Wananchi Telecom Limited (2012-11 – 2021-07)

• Facilitated comprehensive project management throughout the project lifecycle.
• Liaised with various contractors and partners to ensure seamless project execution.

Head of Operations at Ants Electrical Contractors & Eng. Ltd (2012-06 – 2012-10)

• Directed daily company operations, ensuring efficiency and productivity.
• Procured and supplied necessary materials to contractors, facilitating uninterrupted workflow.
• Maintained the operational readiness of the vehicle fleet for all site operations.
• Addressed and resolved escalated contractor issues promptly.

Customer Service (Field Support Supervisor) at Wananchi Group (k) Ltd (2012-01 – 2012-05)

• Oversaw a team of field technicians, providing guidance and support.
• Developed daily work plans for engineering tasks, optimising technician deployment.
• Managed customer service interactions, addressing inquiries and resolving issues.
• Tracked engineer tools for repair and coordinated vehicle maintenance and refueling schedules.

Dispatcher at Wananchi Group (k) Ltd (2011-03 – 2011-12)

• Dispatched job orders to field technicians for on-site assignments.
• Scheduled customer appointments, coordinating site visit times.
• Synchronised technician activities on-site to ensure efficient completion of scheduled jobs.
• Processed and closed work orders upon confirmation of job completion.
• Compiled and submitted weekly operational reports.

Sales Executive at Wananchi Group (k) Ltd (2008-08 – 2011-02)

• Managed client accounts and promoted company products and service packages.
• Followed up on customer installations to ensure timely delivery and provided post-installation support for service-related issues.

Bachelor's in Management and Leadership – The Management University of Africa (MUA) (2025-01)

Diploma in Public Relations – GRAFFINS COLLEGE (2008-01 – 2008-06)

Kenya Certificate of Secondary Education – LANGATA HIGH SCHOOL (2005 – 2006)

Kenya Certificate of Secondary Education – GATURA HIGH SCHOOL (2000 – 2004)

Kenya Certificate of Primary Education – JOMO KENYATTA ACADEMY (1996 – 1999)