Pauline Matilda

I am passionate and Professional Sports Coach/manager,Knowledgeable about various Sports and adept in planning and implementing effective coaching plans. Seeking a position in Sports where I can best utilize my knowledge and passion.

Summary

Experience

05/2019 - 06/2022Secretary to the General Manager, St. Patricks' Catholic Church, Nairobi, Kenya

• Responded to customer issues to provide immediate resolution and improve retention.
• Coordinated catering services for various functions, including sales trainings and department meetings.
• Advocated and worked collaboratively to standardize processes, procedures and communications.
• Organized and prepared meeting rooms and equipment for onsite and offsite events.
• Handled incoming calls and directed callers to appropriate department or employee.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Organized files, developed spreadsheets and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Facilitated internal communication by distributing information and scheduling presentations.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

• Communicated with players and to convey information about events or activities.
• Managed all travel and transportation arrangements to help athletes participate in away games and out-of-state tournaments.
• Scheduled and coordinated events and activities.
• Talked to coworkers using computers, phones and text to stay on top of operation need.
• Supervised the coaching personnel.
• Recruited and interviewed talented players and athletes hiring to enhance performance.
• Resolved customer complaints regarding worker performance or services rendered.
• Managed day-to-day operations within the department
• Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
• Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.

Education And Training

08/2019 - Bachelor of Sports ManagementMoi University, Eldoret

Grade

Second class - upper division

04/2018 - Certificate of Information TechnologySt. John Paul (II) College

Order of merit

Credit

12/2014 - Certificate of Secondary EducationSt. Mark Secondary School

Attained 319 marks