Peninah Auma

Detail-oriented finance professional with 8+ years' experience in accounting, administration, and service operations across education, logistics, events, and customer support. Proven track record in setting up financial systems, managing cross-functional teams, and improving profitability. Strong hands-on expertise in tools like SAP, SAGE, and QuickBooks. Passionate about streamlining operations and delivering high-quality service in fast-paced environments.

Lead Finance and Admin - ACK, ST. Ambrose (City Chicken) Kasarani - Kasarani

(2024-04)

• Developed and maintained courteous and effective working relationships.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Improved operations through consistent hard work and dedication.
• Delivered services to customer locations within specific timeframes.
• Carried out day-to-day duties accurately and efficiently.
• Increased customer satisfaction by resolving issues.
• Handled over 250 clients on average every month.
• Developed team communications and information for meetings.
• Worked with customers to understand needs and provide excellent service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked flexible hours across night, weekend and holiday shifts.
• Prepared variety of different written communications, reports and documents.
• Drove operational improvements which resulted in savings and improved profit margins.

Food & Beverage Control Assistant (Short-Term Contract) - TED2025 Conference – Nairobi - Nairobi

(2025-06 - 2025-06)

• Oversaw logistics for food and beverage services during the TED2025 conference.
• Maintained accurate inventory and ensured timely restocking.
• Delivered exceptional service to 300+ high-profile guests including VIPs and speakers.

Lead Accountant - Fountain Of Grace Academy, Athi River - Athi River

(2020-01 - 2023-04)

• Developed and implemented effective accounting systems.
• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Prepared monthly journal entries and reconciliations.
• Leveraged finance knowledge to strengthen controls and improve transparency.
• Reconciled balance sheets and streamlined best practices for balance sheet processes.
• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
• Offered advice and direction to help client better understand financial goals.
• Assisted in upgrade and conversion of in-house financial systems.
• Calculated tax owed, prepared and submitted returns and upheld compliance with all applicable laws.
• Evaluated and improved financial records to make important business decisions.
• Prepared accounts for industry audits and supported audit process.
• Reviewed documents and accounts for discrepancies and resolved variances.
• Increased sales by 20% in one year.

Lead Finance and Admin - Allied services and logistics Limited, Nairobi - Nairobi

(2015-04 - 2018-07)

• Developed and maintained courteous and effective working relationships.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Improved operations through consistent hard work and dedication.
• Delivered services to customer locations within specific timeframes.
• Carried out day-to-day duties accurately and efficiently.
• Increased customer satisfaction by resolving issues.
• Handled over 50 clients on average every month.
• Developed team communications and information for meetings.
• Worked with customers to understand needs and provide excellent service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked flexible hours across night, weekend and holiday shifts.
• Prepared variety of different written communications, reports and documents.
• Drove operational improvements which resulted in savings and improved profit margins.

Call Center Customer Service Representative - StarTimes Media, Nairobi - Nairobi

(2012-01 - 2015-01)

• Responded to customer comments and questions via Live Chat during shifts.
• Resolved concerns with products or services to help with retention and drive sales.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Answered over 100 calls per shift to meet fast-paced call center demands.
• Attended telephone skills and program information training sessions to boost aptitude.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Maintained and managed customer files and databases.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Sought out extra training opportunities to enhance customer relationship management abilities.

Equity Agent - Narumoru Enterprises, Nairobi - Nairobi

(2010-03 - 2011-11)

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Worked with customers to understand needs and provide excellent service.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Handled 15 clients on average daily

Associate of Arts - Accounting (2025-07)

High School Diploma - Malava Girls High School - Malava, Kakamega Kenya (2006-02 - 2009-11)