Peris Kangari
Customer Care Representative|Receptionist
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About
I am a well-trained professional who enjoys exploring new and challenging business-related opportunities to expand my knowledge. I have a bilingual native-level proficiency in English and Swahili languages, and I am quite adept with a number of valuable computer programs with the capacity to learn new ones easily. I appreciate working either as an individual or as part of a team.
Experience
Receptionist||Night auditorReceptionist||Night auditor
67 Airport Hotel · Full-time67 Airport Hotel · Full-timeNov 2018 - Dec 2021 · 3 yrs 2 mosNov 2018 - Dec 2021 · 3 yrs 2 mosKenya · On-siteKenya · On-site
- Greeting guests and welcoming them to the hotel
- Acting as the source of information on behalf of the hotel
- Promoting hotel’s services through upselling and managed to increase sales by 2%
- Checking in and checking out guests
- Issuing and allocating rooms and smart keycards to guests
- Receiving and making guests reservations
- Planning guests airport and SGR pick-ups and drop offs
- Handling guests complaints and special requests
- Receiving cash and balancing guests’ ledgers
- Summarizing all outlets sales and running the night audit reports
- Ending shifts and opening new shifts for the following day’s sales
- Any other duties as allocated by the front office manager.
Education
Karatina University,
Bachelor's in Hotels and Hospitality Management, 2013-2017
