Peris Mumbi

Secure a position that will enable me to use my strong communication & organizational skills, customer service background, and ability to work well with people to improve customer satisfaction and maximize company revenue. I want to work in a healthy work environment that values my skills and offers growth opportunities.

Front Office Administrator- East Africans Study in Germany, Kenya-February 2023-Present

· Accurately entered and updated students’ data records daily in the company database maintaining 99% accuracy and reducing processing time

· Maintain office security by following safety procedures and controlling access via the reception desk.

· Manage daily correspondence, responding to high volume phone calls and emails daily to ensure streamlined operations

· Devised a streamlined system for organizing application documents for all students undertaking various study programs

· Provide valuable support to senior directors of the company by handling several ad-hoc tasks per week with efficiency and accuracy

Volunteerism and Community Social Responsibility- Red Cross Society, Kenya-August 2022-January 2023

· Community & town cleanups

· Dissemination of the community on matters Red Cross

· Peer education on matters affecting the youth such as drugs and substance abuse

· Disaster Response-tracing, fire response and water rescue

· RCAT (Red Cross Action Team) trained member.

Restaurant Hostess- Fairmont Hotels & Resorts, Kenya-July 2021-July 2022

· Greet and acknowledge guests by escorting them to assigned tables

· Present menus, create personal dining experience, answer questions and offer information on menu items

· Accept and organise reservations, prioritise reservations to accommodate customers

· Prepare seating assignments prior to service and present plan to restaurant team during pre-shift meeting

· Address guest requests or complaints and escalated major complaints to manager.

· Filling and submission of the Daily Food and Beverage Coverage Report

Part-time Front Desk Agent- Fairmont Hotels & Resorts, Kenya - July 2021- March 2022

· Checking in and out of guests using available computer programs such as Opera

· Inform guests of all on-site amenities

· Inform customers about payment methods and verify their credit card data

· Confirm group reservations and arrange personalized services for VIP customers

Wholesale and Retail Specialist- God's Favor Suppliers, Kenya - March 2020- July 2021

· Respond to customer queries

· Maintain stock and inventory records

· Process all payments

· Upsell value added items

· Arrange displays

· Complete retail sales

Reservations Agent- Seasons Hotels & Lodges, Kenya - November 2019- January 2020

· Analyze all guest and travel agents’ requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations

· Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations

· Assist to make all room reservations and ensure maximization of room revenue for all

· Ensure all reservations details are updated on all systems within required operating procedures

· Sales support staff- marketing the hotel and its various properties around the country. Also used CRM software and tools to assist in reaching and acquiring clients

Waitress-Fairmont Hotels & Lodges, Kenya-August 2018-August 2019

· Provide excellent wait service to ensure customer satisfaction

· Coordinate the end-to-end management of customer's food and beverage orders ensuring timely delivery and customer satisfaction

· Making menu recommendations upon request

· Upselling of the daily specials to guests' tables

· Accurately processed payment transactions and delivered bills to customers providing timely and efficient customer service

Meet with restaurant staff to review daily specials, changes on the menu

EDUCATION AND TRAINING

· Training & Industrial Attachment: Fairmont Mara Safari Club - June 2017- August 2017, August 2018- August 2019

· Kenyatta University- Bachelor of Science, Degree in Hospitality Management - 2014- 2019

· Nyeri Institute of Computer Studies- Certificate in Computer Packages - January 2014-August 2014

· Othaya Girls Secondary School- Kenya Certificate of Secondary Education - 2010-2013

· Moi Nyeri Complex Primary School- Kenya Certificate of Primary Education - 2002-2009