Peter Audi

Versatile Staffing Coordinator and Operations Specialist with over 4 years of experience in workforce scheduling, client service, and administrative coordination across healthcare, BPO, and corporate environments. Skilled in staff allocation, team coordination, recruitment support, and maintaining accurate payroll and documentation systems, while improving service delivery and operational efficiency in fast-paced settings.

Staffing Coordinator at BrightstarCare Healthcare (2024-08 – 2026-05)

BrightstarCare is a Home Health Agency committed to delivering accessible and reliable home healthcare.

• Coordinated daily schedules between caregivers and patients in their homes, handling approximately 25 calls per shift while managing appointment setting and follow-ups to ensure timely, consistent & uninterrupted care delivery.
• Coordinated overnight staffing coverage for approximately 130 Active patients.
• Handled urgent changes & last minute requests, resolving conflicts quickly maintaining continuity of care.

Customer Support Representative at JetBlue Airlines (2023-03 – 2024-04)

JetBlue is a major American low-cost airline known for its customer-focused service, affordable fares, and extensive domestic and international flight network.

• Assisted customers with flight reservations, changes, cancellations, and upgrades.
• Handled inquiries related to loyalty programs, refunds, and compensation.
• Supported JetBlue's communication strategy on social media and web platforms including email and chat.

Sales Consultant (Agent) at Faulu Microfinance Bank (2021-09 – 2022-10)

A leading financial institution in Kenya, specializing in providing microfinance services to underserved communities.

• Promoted and sold bancassurance products and insurance, leveraging comprehensive knowledge to educate clients.
• Developed and implemented strategies to attract and retain deposit accounts, ensuring targets were met.
• Implemented client retention strategies that encourage repeat business and referrals.

Bachelor's in Community Development – Moi University (2015-09 – 2021-08)

Certified Public Accountancy (CPA) in Foundation Level Part 2 – Kasneb Towers 2- Nairobi (2023-12)

Computer Application Packages – Serenity College (2015-04 – 2015-07)