Peter Gitahi

A progressive career in banking, sales and finance; applying every relevant skill, with dedication and commitment to the tasks at hand. I look forward to a suitable position, with a view to accessing opportunities for career development, whilst striving to achieve the organizational objectives of my employer. A mature, diligent, and focused individual with the ability to meet corporate targets.

I adapt well to changing business situations and have acquired substantial experience in various aspects of sales, banking and finance. An excellent communicator and team player, I am always able to motivate colleagues and facilitate efficiency. I am analytical; detail-oriented, and I possess excellent organizational skills.

Relationship & Business Development Manager - Ends International Communications Limited

(2021 - 2026)

• Co-ordinate departmental activities in sales, business relations and customer service.
• Ensure efficiency and quality in customer service delivery.
• Maintain and supervise warehouse inventory and flow of commodities.
• Handling customers’ queries and complaints
• Supervision and empowerment of teams to ensure and maintain quality service delivery.
• Motivation of colleagues to enhance productivity & customer delight.
• Maintenance of Asset registers and business inventory records.

Business Relationship Manager - Hals Logistic Consultants

(2018 - 2020)

Reporting to the Head, Operations and Customer Services.

• Supervision and Coordination of departmental activities, viz: customer relationship and business growth.
• Undertake marketing drives to create awareness of various products and services, through educational seminars, workshops and conferences.
• Ensure efficiency and quality in customer service delivery.
• Handling customers’ queries and complaints.
• Motivation of colleagues to enhance productivity & customer delight.
• Maintain strategic working relationships with clients, dealers, and suppliers in their respective regions.
• Liaison with sister companies so as to achieve annual targets and objectives.

Operations Manager - Equity Bank Limited

(2006 - 2008)

• Coordinate branch operations in all areas viz -: Account opening, customer service, deposits, alt. business channels, back office, clearing etc.
• Preparation of periodic reports: monthly, quarterly and annual returns
• Maintenance of optimal staffing levels and leave schedule.
• Monitoring of business trends through daily, weekly, monthly and quarterly reports.
• Setting and maintaining branch & bank targets.
• Ensure efficiency and quality in customer service.
• Handling customer’s queries and complaints.
• Ensure management controls are observed according to P and Ps.
• Motivation of colleagues to enhance productivity & customer delight.
• Value maximization to ensure profitability.
• Maintenance of Asset registers and branch inventory.
• Observe branch cash holding limits as per policies and procedures

Relationship Manager Retail - Equity Bank Limited

(2006 - 2008)

• Sustain business relationships and ensure quality in customer service delivery.
• Marketing for a high-quality asset and liability portfolio & cross selling of a wide range of retail banking products.
• Maintain a balance between risk assessment of credit proposals, and growing business relationships in both number and volume.
• Conduct preliminary credit appraisal & assessment of proposals, to give an independent recommendation within an acceptable Turnaround Time.
• Liaison with CRM’s and relevant H/o departments like Credit Risk, Marketing & branch sales teams, to ensure efficient delivery of results according to Service Level Agreements

Head of Clearing Centre - Charter House Bank Limited

(2004 - 2006)

Handling clearing operations of the center, which involves:

• Verification and forwarding of standing instructions.
• Processing direct debits, telegraphic transfers, drafts, EFTs, VAT and PAYE.
• Co-ordinate data processing and capturing at the center
• Authorization of vouchers, high value items and transactions for posting
• Consolidation of outward clearing and remitting files to Central Clearing House
• Liaison with treasury dealers for forex rates.
• Verification of reports and clearing settlement certificates.
• Handling both inter-bank and intra-bank queries.

Operations Manager - Charter House Bank Limited

(2004 - 2006)

• Coordinate activities in customer service, deposits/cash, forex, a/c opening and clearing departments.
• Regulation and control of vault, cash registers and controlled stationery
• Audit of Daily transactions and monthly reports.
• Supervise distribution of cash to tellers.
• Authorization of payments and deposits as per limits.
• Liaison with dealers for forex rates
• Supervision of departmental activities.

Customer Relations Officer - ABN Amro Bank

(1999 - 2001)

Credit Officer - City Finance Bank

(1997 - 1999)

• Appraisal of loan applications
• Evaluation (Risk) and verification of Documents
• Recommendation of proposals for approval
• Adjusting interest rates according to current tariffs
• Processing Bank revenue; fees and commissions
• Letters of Credit, documentary collections and Bills Discounted.
• Supervision & Authorization.
• Pursue pending payments and defaulters
• Physical visits to clients’ premises and businesses
• Motivation of colleagues with emphasis on team work

Cash Items Officer - Barclays Bank of Kenya

(1991 - 1997)

• Processing customer’s instructions e.g. funds transfer, salary processing and standing orders.
• Receipt and dispatch of mail
• Manager’s cheques, EFT’s and Drafts
• Processing of bills negotiated & International Money Orders
• Authorization of Limits

Front Office & Customer Advisor - Barclays Bank of Kenya

(1991 - 1997)

• Handling customers’ queries and complaints
• Cheque book approval and managers’ cheques
• Supervision and authorization of payments
• Telephone queries and inter-branch encashment.

Clerical Duties - Barclays Bank of Kenya

(1991 - 1997)

• Advances / Securities Department
• Teller / Cashiers duties
• Current Accounts and Savings refer clerk
• Waste machine operator
• Clearing clerk and dry cashier

Teacher - Buruburu High School

(1991 - 1991)

• Teaching Mathematics and Chemistry

Teacher - Tambaya Secondary School

(1989 - 1989)

• Teaching Mathematics and Chemistry

Diploma in Bible Studies - Emmaus Bible School (2012 - 2013)

Diploma 1 in banking - Garissa Commercial College

Diploma in science education - Egerton University: Laikipia Campus (1989 - 1991)

Kenya Certificate of Secondary Education - Kagumo High School (1983 - 1986)

KACE: Principal subsidiary passes in Mathematics, Chemistry & Biology - A level - Kagumo High School (1987 - 1988)