Peter Ibrahim
Operation Support supervisor | sales | customer support
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About
Customer-focused support and operations professional with experience leading teams, resolving escalations, and coordinating between clients, technical staff, and management. Skilled in customer service, team supervision, cross-market support, financial administration, and process improvement. Strong ability to work in fast-paced, remote, and multi-market environments while maintaining high service standards.
Experience
Customer Support Supervisor at Terracore Spatial Consultants (2025-07 – Present)
- Led a support team resolving complex client issues as the key escalation point for land survey clients
- Translated technical survey jargon into clear, client-friendly communication
- Streamlined workflows, cutting response and resolution times
- Trained and mentored new hires on systems and best practices
- Built SOPs that boosted consistency and service quality
- Tracked KPIs and feedback to drive continuous improvement
Customer Support Agent at Influx (2025-11 – 2026-05)
US-Based Client — Construction/Installation
- Supported US-based customers via live chat and email, handling scheduling and general inquiries
- Managed and resolved escalations to keep installation projects on track
- Served as the key link between management, install partners, and customers
- Helped ensure efficient coordination between customers and installers on active jobs
- Adapted quickly to new procedures within an actively evolving support process
Customer Service Specialist at Teleperformance (2025-01 – 2025-06)
Vinted Account
- Supported Vinted customers across shipping, delivery, payments, and compliance queries
- Resolved cross-border shipping and delivery issues across UK, Italy, Lithuania, and USA markets
- Handled payment disputes and compliance-related inquiries with accuracy and care
- Maintained compliance with platform policies and regulatory standards across regions
Associate at Cranford Consulting (2023-01 – 2024-12)
Financial Consultancy
- Provided customer service support to clients, addressing inquiries and maintaining strong relationships
- Managed bookkeeping duties, including recording transactions and maintaining accurate financial records
- Prepared and filed KRA tax returns on behalf of clients, ensuring compliance with statutory deadlines
- Handled general office administration, supporting day-to-day consultancy operations
Dispatcher at Tripple Achievers Logistics (2021-11 – 2022-12)
- Coordinated fleet dispatch operations
- Conducted stock taking and inventory checks
- Supported market alignment and driver assignment
Education
Diploma in Supply Chain Management – Sigalagala National Polytechnic (2021-11)
