HR & L&D Manager at Sebai Luxury Suites (2026-01 – Present)
Pre-opening HR set-up of 4-star Hotel (Recruitment, policy formulation, culture & standards, induction, and training in line with the hotel's vision and mission). Also performed Duty Manager roles and acted as Operations Manager in absence of GM.
- Coordinate end-to-end recruitment, onboarding, and maintenance of employee records for a new 78-strong luxury property workforce.
- Formulate and enforce HR policies and training standards across all departments.
- Manage payroll administration, statutory remittances, and filings.
- Enforce Employee Values Propositions (EVPs), employee relations, staff welfare, and disciplinary processes.
- Ensure HR administrative efficiency and compliance with employment laws and company policies.
- Coordinate and facilitate staff training programs, induction, and development initiatives.
- Lead performance management processes, including appraisals and employee development.
- Create and maintain HR reports, HR forms, documentation, and personnel data.
- Promote workplace health, safety, and employee engagement initiatives in line with OSHA, DOSH, and WIBA.
- Provide general HR support and assist management in implementing HR policies and people management strategies.
- Oversee the day-to-day hotel operations and ensure smooth coordination across all departments during assigned shifts.
- Deliver exceptional guest service by resolving guest complaints, handling special requests, and ensuring guest satisfaction.
- Conduct regular inspections of guest rooms, public areas, and operational facilities to maintain five-star standards.
- Coordinate Front Office, Housekeeping, Food & Beverage, Engineering, and Security teams to ensure seamless service delivery.
- Prepare and submit Daily Duty Manager's Reports at the end of shifts, highlighting operational performance, guest feedback, and key incidents.
- Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), health and safety regulations, and brand standards.
- Act as the General Manager's representative during assigned shifts, making operational decisions and handling emergencies as required.
Unit Human Resources & Training Lead at Sarova Hotels (CBK) (2025-01 – 2025-12)
Reported to the Group CHRO. Achievement: Recruitment, HR pre-opening set-up, training, and induction for the unit.
- Managed payroll and HR administration for a workforce of 159 Staff plus Casual, ensuring accurate, timely processing of salaries, benefits, and employee records.
- Implemented and monitored HR policy and compliance in line with organizational standards and employment law.
- Managed HR budgets, including P&L reviews and resource allocation.
- Promoted a positive work environment, handling grievances and strengthening employee engagement.
- Supported development of competitive compensation and benefits structures to attract and retain talent.
- Ran end-to-end recruitment and talent acquisition to secure qualified, high-performing staff.
- Built stakeholder relationships with regulatory bodies, external partners, and service providers.
- Conducted training needs analysis to identify skill gaps across Front Office, Housekeeping, F&B, Kitchen, and Laundry.
- Developed and delivered training on customer service, communication, grooming, leadership, and technical skills.
- Facilitated onboarding and induction training to instill brand culture and service standards.
- Promoted service excellence by aligning staff performance with luxury hospitality and guest experience standards.
- Ensured compliance with health, safety, hygiene, and hospitality regulations.
- Monitored training effectiveness through assessments, guest feedback, and performance reviews.
- Supported employee development, mentoring, and succession planning.
- Collaborated with department heads, management, and external trainers to align training with operational goals.
Human Resource Coordinator at Sarova Panafric Hotel (2022-09 – 2024-12)
Reported to the Cluster HR Manager (Sarova Stanley & Sarova Panafric). Also performed Duty Manager roles.
- Successfully trained staff on and implemented HRMS systems across the unit.
- Cross-trained and cross-deployed as Hotel Assistant Manager / Duty Manager in Front Office.
- Managed payroll, statutory deductions (PAYE, NSSF, NHIF, levies), and casual staff payments for a workforce of 248.
- Drove appraisal processes, talent development, and competency analysis with line managers.
- Supported HR policy review, implementation, and compliance monitoring.
- Oversaw recruitment, Selection and exit processes: job adverts, shortlisting, onboarding, background checks, and exit interviews.
- Addressed grievances, maintained staff records, and facilitated quarterly departmental meetings.
- Coordinated training calendars, wellness programs, Sarova GO1 Academy utilization (Online learning platform), TOTs, and cross-exposure initiatives.
- Ensured WIBA/DOSH compliance, managed injury reporting, and compensation processes.
- Supervise daily hotel operations.
- Ensure guest satisfaction and resolve complaints.
- Oversee staff performance and shift coordination.
- Handle VIP arrivals and special requests.
- Monitor safety, security, and emergency procedures.
- Approve room changes, upgrades, or discounts.
- Conduct hotel walk-throughs and inspections.
- Prepare and submit shift reports.
- Assisted with planning and execution of outside catering (OC) events such as Statehouse events, VVIP, CEOs and African Presidents and senior dignitaries' summits conferences.
HR & Admin Officer at Ice Clean Care Group Company Ltd (2022-01 – 2022-08)
Reported to the Operations Manager with dotted line to Managing Director. Owned end-to-end HR operations and compliance.
- Managed recruitment of staff; including drafting job descriptions, conducting interviews, and overseeing induction.
- Processed monthly payroll, resolved discrepancies, and ensured timely statutory filing (NSSF, NHIF, PAYE, VAT) for a workforce of 750 allocated in different organizations.
- Maintained accurate staff records, managed online leave tracking, and prepared exit documentation.
- Coordinated appraisals, drafted performance agreements, and provided monthly HR reports for management decisions.
- Drafted HR policies, handled grievances, and managed occupational injury claims (DOSH/WIBA).
- Liaised with external stakeholders, including the Ministry of Labor, NITA, DOSH, HELB, and IHRM.
- Performed training initiatives, facilitated HR calls with clients and staff, and ensured adherence to health and safety SOPs.
HR Assistant at Simba Apparel Ltd (2018-01 – 2021-12)
Reporting to the HR Manager.
- Managed timely payroll processing and employee benefit schemes for a workforce of 1,200.
- Generated manpower and daily operational reports for the production department.
- Oversaw leave management and overtime calculations using Excel and ERP systems.
- Supported disciplinary hearings, prepared HR documents (appointments, promotions, transfers), and coordinated onboarding for new hires, interns, and attaches.
- Handled occupational safety and health claims (DOSH/WIBA) and ensured compliance with statutory requirements.
- Assisted in welfare and compliance activities, maintained discipline, and provided clerical/administrative support to the HR directorate.
HR Intern then Apprentice at Ashton EPZ Ltd (2017-05 – 2017-12)
- Assisted in payroll computation, manpower reporting, and overtime calculations.
- Utilized the Atrico ERP system for HR functions and managed biometric attendance systems.
- Supported recruitment, onboarding, and HR documentation (contracts, warning letters, audits).
- Took minutes, prepared reports, and helped resolve production-related conflicts.
- Perform HRD Filing and clerical works.
