Peter Mbalu

Highly organized and personable professional with a solid foundation in healthcare management principles. Skilled at navigating complex regulatory environments and ensuring operational efficiency. Strong analytical and communication skills, with a proven ability to streamline processes and enhance patient care. Committed to leveraging expertise to drive positive outcomes in healthcare settings.

Claims personnel & Compliance officer at German Medical Centre (2025-01 – Present)

• Inpatient claims processing & submission.
• Reconciliation - Revenue cycle management
• Compliance & auditing by ensuring claims adhere to insurance policy terms, presentation terms and regulatory standards.
• Submission of monthly mortality and maternity records to county registrar of births and deaths.

Hospital Administrator at The Tala Hospital (2024-07 – 2025-01)

Overseeing day-to-day operations by coordinating with department heads and ensuring optimal workflow.

• Served as the secretary to the board of directors during routine board meetings.
• Acted as the overall facility in-charge.
• Implemented innovative marketing strategies to increase awareness of hospital services offered within the community, ultimately driving growth in patient numbers.
• Reduced operational costs through the implementation of efficient resource allocation strategies.
• Collaborated with medical staff to develop targeted programs addressing specific health concerns within the community.
• Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

HR and Administrative Officer at Plaza Specialist Hospital Limited (2024-02 – 2024-03)

Overseeing day-to-day operations by coordinating with department heads and ensuring optimal workflow.

• Ensuring compliance with legal and statutory requirements
• Developing and implementing departmental policies and programs

Hospital Administrator at Plaza Specialist Hospital Limited (2023-08 – 2024-02)

• Supervised the recruitment, hiring, and training of new staff as well as conducting performance appraisals to ensure a highly qualified team
• Supervising hospital staff and visiting practitioners
• Determination of the work of these staff, including position definition, task types and allocation, as well as explaining HR policies in response to the needs of the practice
• Developed and implemented policies and procedures to ensure compliance with regulatory requirements by liaising with all government agencies
• Development and maintenance of appropriate human resources systems under the guidance of the Human Resources Director
• Participated in the negotiation of contracts and managed vendor relationships
• Implemented strategies to improve patient satisfaction and quality of care
• Secretary to the Hospital management team, Board of Directors and Stakeholders meeting
• Managed day to day operations of the hospital
• Monitoring expenses and suggesting cost-effective solutions
• Engaging in market research to identify new business opportunities

Academic Registrar at Raïki College of Science and Technology (2022-11 – 2023-02)

• Maintenance of records of college assets and properties
• Overseeing telephone, registry, secretarial and general office service
• Overseeing marketing of college courses and workshops
• Drafting students' correspondence

Boarding Master at Light House Grace Academy (2021-10 – 2022-11)

• Overseeing sanitation and cleanliness in the boarding facilities
• Monitoring and identifying any health associated risks and mitigating them as well as helping students with medical complaints to seek medical attention

Bachelor of Science in Health Services Management – Kenyatta University (2015-05 – 2022-07)

Kenya Certificate Of Secondary Education – Tumaini Secondary School (2011-01 – 2014-11)

Kenya Certificate of Primary Education – Konza Primary School (2010-11)