Peter Otieno

Vigilant and proactive security guard with 3 years’ experience at Radisson Blu Hotel, Upper Hill, Nairobi by ensuring safe, secure and orderly environments for customers and staffs in hotel settings. Utilizes the latest security equipment’s and techniques to patrol buildings, both in-person and remotely.

Excels at minimizing offensive behavior, including theft, by ensuring all customers and visitors are aware of heavy security presence. Furthermore, I am skilled in documenting all incidents and actively makes suggestions to management about security improvements and changes.

2020-2022, Sales Representative at Eve Cosmetics, Nairobi.

• Took care of the customers’ complaints quickly and efficiency
• Set and maintained sales target goals
• Answered customers’ questions
• Maintained positive relationships with customers

Surpassed the weekly sales target by 30%

2015-2018, Security guard, Worked with KK, at Radisson Blu Hotel, Nairobi.

• Responded to incidents and emergencies in accordance with hotel security protocols. 
• Protected facility and property quests by regularly circulating premises and monitoring surveillance feeds
• Carried out security risk analysis and security survey of the hotel.
• Handled continuous gathering and analysis of intelligence to ensure that any action against friendly forces is prevented at early stages of planning.
• Used non-violent incident management techniques to confront customers who are being disruptive, in appropriate and or acting illegally.
• Identified vulnerabilities of the hotel and ensured that counter measures were implemented to address the identified vulnerabilities.
• Ensured the security and safety of the hotel personnel, guests and visitors. 

Ensured the safety of the client’s items and vehicles by day and night patrolling.

Social Security Ambassador;

National Social Security Fund, March – June 2012;

• Communicated to the public the importance of being a member of NSSF
• Supported a team of sales staff by scheduling appointments, identifying potential leads, and handling paperwork.
• Assisted in marketing projects, including social media and sales materials.
• Lead sales meetings, recording minutes in order to document growth and track progress.
• Compiled and produced presentations and reports as directed by leadership team. 

Increased territorial client base by 50% by being actively involved in marketing and sales promotions

• General guarding and patrol, certificate, KK training school, 2015.
• Bachelor of Arts in Sociology &Public Administration, Second Class Honours Upper Division, University of Nairobi, 2012
• ICDL Certificate 1, Institute of Advanced Technology (IAT), 2010
• Kenya Certificate of Secondary Education, Mean Grade C+, Onjiko Boys High School, 2007