Phanice Kalenda

I am an Electrical and Telecommunications Engineering graduate from Moi University with practical experience in telecom infrastructure, mobile money systems, and enterprise-grade service delivery. My expertise covers CBS provisioning, mediation workflows, fault resolution, and performance testing across platforms such as EMMA App, OceanStor, and Huawei's core systems. Through internships at Huawei Technologies and KETRACO, I gained hands-on exposure to network optimization, SCADA systems, and power system protection.

I have configured subscriber accounts, executed regression and end-to-end test cases, and resolved STK faults and Nokia alarms. My work includes mapping NE roles, validating SOAP provisioning flows, and analyzing CBS resource utilization. I am certified in Huawei ICT (Datacom, Security, IP Network, Optics), cybersecurity, and cloud infrastructure.

As a Google Crowdsource Ambassador and Huawei Campus Ambassador, I have led digital innovation campaigns and STEM mentorship initiatives. I thrive in dynamic environments, bringing analytical rigor, adaptability, and client-focused execution to every challenge.

Fintech Solution Architect Intern at HUAWEI TECHNOLOGIES COMPANY KENYA (2025-09 – Present)

Conducted end-to-end testing across secure channels, validated service integrity, and optimized systems while provisioning service provider accounts. Enhanced backend provisioning through schema API training and prepared progress reports.

• Conducted end-to-end testing across secure channels (USSD, STL, STK, EMMA App), validated service integrity, regression stability, and executed translation checks for multilingual compliance.
• Mapped Network Element roles, analyzed performance metrics (CPU, memory, I/O), identified bottlenecks, and optimized systems while provisioning service provider accounts/entities with shortcode logic and role-based access control.
• Enhanced backend provisioning and audit traceability through schema API/business configuration training, compiled test failures for QA/dev resolution, and prepared weekly progress reports.

Convergent Billing System (CBS) Engineer Intern at HUAWEI TECHNOLOGIES COMPANY KENYA (2025-08 – 2025-09)

Supported subscriber account creation, managed mediation and provisioning workflows, and performed Linux administration and datacenter operations including storage management and alarm resolution.

• CBS Provisioning & Billing: Supported subscriber account creation, SOAP validation, service eligibility, and managed charging operations with smart logic, tariff policies, and converged account models.
• Mediation & Provisioning Workflows: Operated CDR lifecycle (collection, validation, enrichment, error reprocessing, distribution) and executed provisioning workflows via TCP/IP, MML/SSI, and SMPP protocols between CBS and network elements (HLR, SMSC).
• Systems & Datacenter Operations: Practiced Linux administration (user/group management, network setup, process control, service monitoring) and performed datacenter tasks including disk expansion, storage pool modification, and Nokia alarm resolution using OceanStor DeviceManager.

Huawei graduate management Trainee at HUAWEI TECHNOLOGIES COMPANY KENYA (2025-07 – 2025-07)

Gained hands-on exposure to IT infrastructure, IP networking, transmission systems, wireless technologies, and core network operations. Trained on Huawei's CBS and fintech solutions.

• Gained hands-on exposure to IT infrastructure, IP networking, transmission systems, wireless technologies, and core network operations products.
• Trained on software products including Huawei's Charging & Billing System (CBS) and fintech mobile money solutions.
• Learned data center design and hybrid power solutions, focusing on scalability, efficiency, and resilience.
• Applied Huawei's Issue to Resolution (ITR) framework for structured fault detection, escalation, and resolution across telecom domains.
• Equipped with Environment, Health & Safety (EHS) protocols, ensuring compliance, risk mitigation, and safe telecom site operations.

Electrical Power Systems Operation Engineer Attache at KENYA ELECTRICITY TRANSMISSION COMPANY (KETRACO) LIMITED (2024-05 – 2024-07)

Trained in electrical plant operations, SCADA/telecoms, power system protection, and transmission line maintenance. Contributed to substation installation and commissioning with focus on reliability and safety.

• Trained in electrical plant operations, SCADA/telecoms, power system protection, and transmission line maintenance.
• Contributed to the installation and commissioning of the 90MVA, 220/132kV Kitale substation, working with transformers, circuit breakers, and protective relays.
• Performed troubleshooting and maintenance of substation components, ensuring reliability and minimal downtime.
• Conducted performance evaluations and implemented efficiency improvements while ensuring strict safety compliance.
• Collaborated with engineering teams and gained hands-on knowledge of IT and security compliance frameworks under KETRACO standards.

Kenya Enterprise Department Attache at HUAWEI TECHNOLOGIES COMPANY LIMITED (2023-05 – 2023-08)

Assisted in designing and optimizing core network infrastructure. Monitored network performance, supported bid preparation, and delivered technical presentations to partners and clients.

• Assisted in designing, configuring, and optimizing core network infrastructure, ensuring systems met client requirements.
• Monitored network performance, identified issues, and collaborated with teams to troubleshoot and deliver tailored solutions.
• Gained hands-on experience in implementing upgrades and deploying new services/technologies using Huawei infrastructure.
• Delivered technical presentations and demonstrations to Huawei partners and clients, while supporting bid preparation (RFQs, POCs, RFPs).
• Developed expertise in packet-switching core networks and strengthened communication, leadership, and teamwork skills, recognized for work ethic and collaboration in multicultural teams.

Bachelor of Engineering in Electrical and Telecommunications – MOI UNIVERSITY (2019-09 – 2025-07)