Phelix Juma (Braio)

ICT professional with a Bachelor's degree in Computer Science and practical experience in network support, hardware/software maintenance, user support, and ICT systems administration. Experienced in troubleshooting technical issues, supporting organizational networks, and maintaining secure ICT infrastructure through attachment roles at ICT Authority and the Ministry of Foreign and Diaspora Affairs. Skilled in networking, system support, cybersecurity awareness, and end-user support, with strong analytical and communication skills.

ICT Attachment (Volunteer) at Ministry of Foreign and Diaspora Affairs (2024-07 – 2025-05)

General Key ICT Duties

• Installation and deployment of new software and hardware infrastructure.
• Supported 50+ users with ICT troubleshooting
• Routine maintenance of software and hardware equipment.
• Network deployment, monitoring and support.
• Documenting and filing of ICT related activities.
• IP telephony and support.
• Managing and configuring of access Keycards.
• Assisting in the setup and management of virtual meetings and online communication tools.
• Managing official communications, including receiving calls and responding to inquiries.
• Reduced downtime through faster issue resolution

Industrial Attachment at ICT Authority (2022-05 – 2022-07)

General Key ICT Duties

• Installation and deployment of new software and hardware infrastructure.
• Supported 50+ users with ICT troubleshooting
• Routine maintenance of software and hardware equipment.
• Network deployment, monitoring and support.
• Documenting and filing of ICT related activities.

Bachelor Degree in Computer Science – Rongo University (2019 – 2023)

KCSE Certification – Shinamwenyuli Secondary School (2014 – 2018)

KCPE Certification – Mutoma Primary School (2006 – 2013)