Philgona Sande

Dedicated assistant admin, customer service and receptionist professional motivated to maintain customer satisfaction and contribute to Company success. Enthusiastic, knowledgeable, and reliable. Solid team player with upbeat, positive attitude and also Excel in sales profession due to leadership, motivation, and ability to focus on customer satisfaction.

Radiance Academy- Nakuru

Assistant School Administrator  |01/2019 – 11/2021

Duties & Responsibilities

• Set a positive atmosphere for the staff and visitors 
• Attended to visitors by welcoming, acknowledging and greeting them in a well and pleasant manner
• Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner
• Provided Administrative Duties to the Director that included: Memos, Letters, emailing, updating fees structure and office stationery budget
• Managed digital and hard-copy filing systems
• Took the parents through on information about the school and also took them round the school
• Registered pupils on the NEMIS system
• Registered K.C.P.E candidates Online
• Posted new pupils in the school system every new term
• Attended to Banking Matters as the known agent of the School’s bank Accounts and sent the messenger to deposit school fees cheques and directors correspondences
• Emailed and sent bulk SMS to parents in regards to school fees
• Attended to parents on school fees matters
• Booked Appointments for parents with the head teacher
• Answered phone calls, made calls and screened them to the staff or concerned person as required
• Managed the Directors’ Office by ensuring high standards of office organization and cleanliness
• Maintained an adequate inventory of office supplies
• Handled queries and complaints via phone, email and general correspondence
• Kept & updated records of the office expenses and cost
• Typed & printed School exams, journals, minutes, reports & memos
• Received and sorted daily mails
• Coordinated front-desk activities
• Updated calendars and scheduled meetings
• Ordered front office supplies and kept inventory records
• Provided basic and accurate information in person and via email or phone
• Dealt with emergencies within the institution in a timely and effective manner
• Ensured reception area is tidy and presentable with all necessary stationary and materials (e.g. pens, forms and brochures)
• Posted new staff in the payroll every new term/month
• Generated daily and weekly attendance reports for all employees
• Managed the institution social media

Assistant High School Administrator |01/2017 - 12/2018

Duties & Responsibilities

• Prepared timely reports of the institution and submitted them to the school Director
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
• Developed and maintained courteous and effective working relationships.
• Developed team communications and information for meetings.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Received visitors and directed them to the relevant offices/personnel
• Typed and printed:-Exams, school magazines, newsletters, minutes, memos and reports
• Received and updated school records:-Fees records, School expenditure
• Managed the Institution petty cash
• Inspected the institution facilities regularly and enforced strict compliance with health and safety standards
• Made timely requisitions to ensure all the institution materials required were availed on time
• Coordinated between the management and the workers
• Prepared and reconciled the students fees balances
• Registered K.C.S.E candidates Online
• Received and sorted daily mails
• Updated calendars and scheduled meetings
• Filed important document for the Institution
• Registered students online (NEMIS) system
• Ensured proper use of the school properties (e.g. printers, computers)

The Kenya Institute of Management

11/2019

Diploma in Human Resource Management

Sigalagala National Polytechnic

12/2016

Diploma in Journalism & Mass Communication

Senior Chief Koinange

11/2013

Kenya Certificate of Secondary Education

Amani Primary School

11/2009

Kenya Certificate of Primary Education