Philip Ambuso

Multifaceted professional with a background in data annotation, AI assistance, and client relationship management. Skilled in office administration, customer service, and sales management. Demonstrates strong communication and problem-solving skills, alongside proven leadership in team environments and project execution.

Data Annotator at Sama Source (2024-05 – Present)

• Participated in feedback sessions to improve annotation guidelines and efficiency.
• Reviewed and corrected 500+ mislabeled data entries to maintain model training integrity.
• Collaborated with a team of 20+ annotators to meet daily production goals and quality benchmarks.
• Processed over 10,000 data points per week with 98% accuracy for AI training models.
• Annotating datasets for machine learning applications.
• Reviewing data sets for quality assurance.
• Collaborating with AI model trainers to optimize outputs.
• Ensuring accuracy in large-scale data projects.

AI/Executive Assistant at Out Source Kenya (2023-10 – 2024-04)

• Handled client correspondence, resolving 95% of queries within 24 hours.
• Entered and validated over 5,000 data records into CRM systems.
• Conducted market research on 30+ industries, contributing to a 15% increase in client satisfaction.
• Scheduled and managed 150+ client appointments using Google Calendar and Calendly.
• Scheduled appointments and managed executive calendars.
• Conducted market research and summarized findings.
• Performed data collection and entry tasks.
• Handled inquiries and coordinated correspondence.

Loan Officer at Platinum Credits (2023-08 – 2023-09)

• Maintained relationships with new and existing customers.
• Recruited and managed a portfolio of clients.
• Recovered 90% of default loans through strategic follow-ups and client management.
• Led marketing campaigns that increased product awareness in regional markets.

Loan Officer at 4G Capital (2023-06 – 2023-07)

• Managed a portfolio worth over Kes 10 million in micro-loans.
• Onboarded 100+ clients and grew customer base by 20%.
• Processed loan approvals for clients.
• Conducted marketing of company products to prospective customers.
• Maintained relationships with new and existing customers.

Client Relationship Officer at Jiranismart Micro Finance Ltd (2021-02 – 2023-05)

• Led marketing campaigns that increased product awareness in three regional markets.
• Recovered 90% of default loans through strategic follow-ups and client engagement.
• Managed a portfolio worth over KES 10 million in micro-loans.
• Onboarded 300+ clients and grew customer base by 25% year-over-year.
• Recruited and managed a portfolio of clients.
• Conducted marketing and asset sales.
• Processed credit approvals for clients.
• Maintained relationships with new and existing customers.

Assistant Manager at Sabiadan Enterprises (2020-08 – 2021-01)

• Led weekly team briefings to align goals and performance targets.
• Increased daily sales reporting accuracy through digital logging practices.
• Resolved employee grievances, reducing turnover rate by 20%.
• Managed a team of 10 employees, improving customer service response time by 30%.
• Ensured customer satisfaction and conflict resolution.
• Recorded sales and organized employee feedback.
• Addressed grievances and improved workflow.
• Managed daily operational tasks.

Sales and Cashier Clerk at Onyoso Enterprises (2019-12 – 2020-07)

• Recommended inventory restocks based on sales trends and customer demand.
• Addressed 50+ customer inquiries weekly with a focus on satisfaction and repeat business.
• Recorded and reconciled daily sales using Excel and manual logs.
• Handled transactions worth KES 5 million during tenure with zero discrepancies.
• Managed point-of-sale operations.
• Recorded and tracked daily sales.
• Addressed customer queries and resolved issues.
• Maintained proper documentation of transactions.

Team Captain/Player at Green Commandos Football Club (2019-01 – 2019-11)

• Led the team in multiple competitions.
• Fostered team morale and discipline.
• Strategized with coaching staff.
• Represented team during media and sponsor events.

Assistant Captain/Player at Nakuru All Stars Football Club (2017-01 – 2019-12)

• Provided on-field leadership during games.
• Participated in club-sponsored community events.
• Mentored junior team members.
• Contributed to strategic planning with team officials.

BSc in Human Resource Management – Rongo University (2012-09 – 2016-12)

Certificate in Microsoft Office – Wide Reaching Computer College (2012-01 – 2012-08)

KCSE – Nyang'ori Boys High School (2008-01 – 2011-11)

KCPE – Mahiakalo Primary School