Data Annotator at Sama Source (2024-05 – Present)
Data annotation and quality assurance for AI training models
- Participated in feedback sessions to improve annotation guidelines and efficiency
- Reviewed and corrected 500+ mislabeled data entries to maintain model training integrity
- Collaborated with a team of 20+ annotators to meet daily production goals and quality benchmarks
- Processed over 10,000 data points per week with 98% accuracy for AI training models
- Annotating datasets for machine learning applications
- Reviewing data sets for quality assurance
- Collaborating with AI model trainers to optimize outputs
- Ensuring accuracy in large-scale data projects
AI/Executive Assistant at Out Source Kenya (2023-10 – 2024-04)
Client correspondence, data entry, market research, and appointment scheduling
- Handled client correspondence, resolving 95% of queries within 24 hours
- Entered and validated over 5,000 data records into CRM systems
- Conducted market research on 30+ industries, contributing to a 15% increase in client satisfaction
- Scheduled and managed 150+ client appointments using Google Calendar and Calendly
- Scheduled appointments and managed executive calendars
- Conducted market research and summarized findings
- Performed data collection and entry tasks
- Handled inquiries and coordinated correspondence
Loan Officer at Platinum Credits (2023-08 – 2023-09)
Customer relationship management and loan recovery
- Maintained relationships with new and existing customers
- Recruited and managed a portfolio of clients
- Recovered 90% of default loans through strategic follow-ups and client management
- Led marketing campaigns that increased product awareness in regional markets
Loan Officer at 4G Capital (2023-06 – 2023-07)
Micro-loan portfolio management and client onboarding
- Managed a portfolio worth over Kes 10 million in micro-loans
- Onboarded 100+ clients and grew customer base by 20%
- Processed loan approvals for clients
- Conducted marketing of company products to prospective customers
- Maintained relationships with new and existing customers
Client Relationship Officer at Jiranismart Micro Finance Ltd (2021-02 – 2023-05)
Marketing, loan recovery, portfolio management, and client engagement
- Led marketing campaigns that increased product awareness in three regional markets
- Recovered 90% of default loans through strategic follow-ups and client engagement
- Managed a portfolio worth over KES 10 million in micro-loans
- Onboarded 300+ clients and grew customer base by 25% year-over-year
- Recruited and managed a portfolio of clients
- Conducted marketing and asset sales
- Processed credit approvals for clients
- Maintained relationships with new and existing customers
Assistant Manager at Sabiadan Enterprises (2020-08 – 2021-01)
Team leadership, sales management, and employee relations
- Led weekly team briefings to align goals and performance targets
- Increased daily sales reporting accuracy through digital logging practices
- Resolved employee grievances, reducing turnover rate by 20%
- Managed a team of 10 employees, improving customer service response time by 30%
- Ensured customer satisfaction and conflict resolution
- Recorded sales and organized employee feedback
- Addressed grievances and improved workflow
- Managed daily operational tasks
Sales and Cashier Clerk at Onyoso Enterprises (2019-12 – 2020-07)
Point-of-sale operations, sales tracking, and customer service
- Recommended inventory restocks based on sales trends and customer demand
- Addressed 50+ customer inquiries weekly with a focus on satisfaction and repeat business
- Recorded and reconciled daily sales using Excel and manual logs
- Handled transactions worth KES 5 million during tenure with zero discrepancies
- Managed point-of-sale operations
- Recorded and tracked daily sales
- Addressed customer queries and resolved issues
- Maintained proper documentation of transactions
Team Captain/Player at Green Commandos Football Club (2019-01 – 2019-11)
Team leadership and strategic planning
- Led the team in multiple competitions
- Fostered team morale and discipline
- Strategized with coaching staff
- Represented team during media and sponsor events
Assistant Captain/Player at Nakuru All Stars Football Club (2017-01 – 2019-12)
On-field leadership and team mentoring
- Provided on-field leadership during games
- Participated in club-sponsored community events
- Mentored junior team members
- Contributed to strategic planning with team officials
