Data Annotator at Sama Source (2024-05 – Present)
- Participated in feedback sessions to improve annotation guidelines and efficiency.
- Reviewed and corrected 500+ mislabeled data entries to maintain model training integrity.
- Collaborated with a team of 20+ annotators to meet daily production goals and quality benchmarks.
- Processed over 10,000 data points per week with 98% accuracy for AI training models.
- Annotating datasets for machine learning applications.
- Reviewing data sets for quality assurance.
- Collaborating with AI model trainers to optimize outputs.
- Ensuring accuracy in large-scale data projects.
AI/Executive Assistant at Out Source Kenya (2023-10 – 2024-04)
- Handled client correspondence, resolving 95% of queries within 24 hours.
- Entered and validated over 5,000 data records into CRM systems.
- Conducted market research on 30+ industries, contributing to a 15% increase in client satisfaction.
- Scheduled and managed 150+ client appointments using Google Calendar and Calendly.
- Scheduled appointments and managed executive calendars.
- Conducted market research and summarized findings.
- Performed data collection and entry tasks.
- Handled inquiries and coordinated correspondence.
Loan Officer at Platinum Credits (2023-08 – 2023-09)
- Maintained relationships with new and existing customers.
- Recruited and managed a portfolio of clients.
- Recovered 90% of default loans through strategic follow-ups and client management.
- Led marketing campaigns that increased product awareness in regional markets.
Loan Officer at 4G Capital (2023-06 – 2023-07)
- Managed a portfolio worth over Kes 10 million in micro-loans.
- Onboarded 100+ clients and grew customer base by 20%.
- Processed loan approvals for clients.
- Conducted marketing of company products to prospective customers.
- Maintained relationships with new and existing customers.
Client Relationship Officer at Jiranismart Micro Finance Ltd (2021-02 – 2023-05)
- Led marketing campaigns that increased product awareness in three regional markets.
- Recovered 90% of default loans through strategic follow-ups and client engagement.
- Managed a portfolio worth over KES 10 million in micro-loans.
- Onboarded 300+ clients and grew customer base by 25% year-over-year.
- Recruited and managed a portfolio of clients.
- Conducted marketing and asset sales.
- Processed credit approvals for clients.
- Maintained relationships with new and existing customers.
Assistant Manager at Sabiadan Enterprises (2020-08 – 2021-01)
- Led weekly team briefings to align goals and performance targets.
- Increased daily sales reporting accuracy through digital logging practices.
- Resolved employee grievances, reducing turnover rate by 20%.
- Managed a team of 10 employees, improving customer service response time by 30%.
- Ensured customer satisfaction and conflict resolution.
- Recorded sales and organized employee feedback.
- Addressed grievances and improved workflow.
- Managed daily operational tasks.
Sales and Cashier Clerk at Onyoso Enterprises (2019-12 – 2020-07)
- Recommended inventory restocks based on sales trends and customer demand.
- Addressed 50+ customer inquiries weekly with a focus on satisfaction and repeat business.
- Recorded and reconciled daily sales using Excel and manual logs.
- Handled transactions worth KES 5 million during tenure with zero discrepancies.
- Managed point-of-sale operations.
- Recorded and tracked daily sales.
- Addressed customer queries and resolved issues.
- Maintained proper documentation of transactions.
Team Captain/Player at Green Commandos Football Club (2019-01 – 2019-11)
- Led the team in multiple competitions.
- Fostered team morale and discipline.
- Strategized with coaching staff.
- Represented team during media and sponsor events.
Assistant Captain/Player at Nakuru All Stars Football Club (2017-01 – 2019-12)
- Provided on-field leadership during games.
- Participated in club-sponsored community events.
- Mentored junior team members.
- Contributed to strategic planning with team officials.
