Technical Operations Manager
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Being a self-driven, exceptionally motivated professional with a proven track record of 11 years of experience. I have provided expert team and data management and service in the Information and Communication Technology (ICT) field. I am well versed in Project Management in designing, developing, testing, and rolling out of new applications and hardware; Undertaking frequent data back-up and installing security applications; Management of data from program-supported facilities including supporting data entry, data cleaning, standardization, and validation for reporting.
With these qualities, I am able to handle data security and ensure effectual data preservation, accessibility, retrieval, and transmission mechanisms; handle customer and partner engagement; manage customer relationship building confidence and trust; manage vendor client/server packages for new software, developments, and adaptations; conduct periodic checks on the installed application systems and produce reports as directed; safeguard data integrity of all systems; and ensure system availability through the necessary technical support/upgrades. In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, networks, hardware, and software and creating policies to enforce and restore compliance. Lastly, I am quite vast with SAP, IVEND, and other ERP systems.
Working in your organization will offer me the opportunity to play a vital role in the growth and development of the company whilst contributing to the achievement of your vision and mission.
As an ICT Specialist, I have worked with Scan Group Limited, which has offices such as Squad Digital, Hill & Knowlton Strategies, J Walter Thompson, and Ogilvy Africa, as an ICT Specialist for 4 years. Prior to this, I worked with Gertrude’s Children’s Hospital for 3 years and contributed towards the recertification of ISO 2008 by updating the SOPs (Standard Operation Procedures) in the IT department. I am currently working at Coseke Group Ltd as a Technical Operations Manager.
I have also worked at Annick Solutions Ltd as Head of Infrastructure and Technology and as an IT Consultant at the Landmark Suites Hotel. I have also worked in the recent elections with the Independent Electoral and Boundaries Commission (IEBC) as a Constituency ICT Head as well as the previous census under the Kenya National Bureau of Statistics (KNBS) as a Special ICT Supervisor heading 5 sub-counties within Kiambu.
I hold a Bachelor of Science in Information Technology from the Jomo Kenyatta University of Agriculture and Technology (JKUAT) and a Certificate in Data Analysis, and Data-Driven Decision Making from the University of California. I am currently pursuing a Master of Computer Science in Data Science from the University of Illinois at Urbana-Champaign and AWS Certification (Solutions Architect, Developer, Sysops, Administrator, Cloud Practitioner) Ongoing.
As an ICT Specialist, I have worked with Scan Group Limited, which has offices such as Squad Digital, Hill & Knowlton Strategies, J Walter Thompson, and Ogilvy Africa, as an ICT Specialist for 4 years. Prior to this, I worked with Gertrude’s Children’s Hospital for 3 years and contributed towards the recertification of ISO 2008 by updating the SOPs (Standard Operation Procedures) in the IT department. I am currently working at Coseke Group Ltd as a Technical Operations Manager.
I have also worked at Annick Solutions Ltd as Head of Infrastructure and Technology and as an IT Consultant at the Landmark Suites Hotel. I have also worked in the recent elections with the Independent Electoral and Boundaries Commission (IEBC) as a Constituency ICT Head as well as the previous census under the Kenya National Bureau of Statistics (KNBS) as a Special ICT Supervisor heading 5 sub-counties within Kiambu.
I hold a Bachelor of Science in Information Technology from the Jomo Kenyatta University of Agriculture and Technology (JKUAT) and a Certificate in Data Analysis, and Data-Driven Decision Making from the University of California. I am currently pursuing a Master of Computer Science in Data Science from the University of Illinois at Urbana-Champaign and AWS Certification (Solutions Architect, Developer, Sysops, Administrator, Cloud Practitioner) Ongoing.
