CUSTOMER EXPERIENCE ADVOCATE
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I am experienced in customer service and recoveries. Am a dedicated professional who prioritizes results and attention to details. With almost 7 years of experience, i have a solid background in delivering exceptional service and upholding high customer satisfaction standards. My expertise lies in applying customer service and recoveries principles and methodologies specifically tailored for customer service operations.
Throughout my career, i have successfuly analized data, identified patterns and implemented effective strategies to enhance service quality and performance for almost 7 years. I possess strong skills in conducting quality monitoring, providing valuable feedback and implementing corrective measures to optimize customer service processes. My unwavering committments is to deliver measurable outcomes that surpass customer expectations.
Bachelors degree in tourism management
