Philomena Matheka
Am a secretary cum Receptionist
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About
I have one to two years experience. Am passionate of being a company's image and deal with all kind of different people. I have excellent communication skills, interpersonal and problem solving skills.
Experience
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- Secretary/Receptionist: Dan & Associates (Jan 2024 – Sep 2024)
- Managed correspondence, schedules, and appointments
- Provided exceptional customer service and support
- Office Assistant/Store Clerk: Dukapepe Limited (Apr 2022 – May 2023)
- Managed inventory levels and maintained a safe working environment
- Handled mail, supervised administrative staff, and scheduled appointments
- Provided excellent customer service and support
- Relationship Officer: Get Cash Capital Limited (Oct 2021 – Mar 2022)
- Built and maintained strong relationships with customers
- Resolved customer complaints and concerns in a timely manner
- Achieved sales targets and promoted products
- Customer Service Officer: Get Cash Capital Limited (Oct 2021 – Mar 2022)
- Provided exceptional customer service and support
- Resolved customer complaints and concerns in a timely manner
- Maintained accurate records and ensured customer satisfaction
- Secretary: Ministry of Housing (Sep 2019 – Mar 2020)
- Managed correspondence, schedules, and appointments
- Maintained organized filing systems and ensured accuracy
- Provided administrative support to the team
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work effectively in a team environment
- Strong problem-solving and conflict resolution skills
You have a diverse range of experience in administrative, customer service, and relationship-building roles. Your skills and experience make you a strong candidate for various positions.
Managed correspondence, schedules, and appointments
- Provided exceptional customer service and support
- Office Assistant/Store Clerk: Dukapepe Limited (Apr 2022 – May 2023)
- Managed inventory levels and maintained a safe working environment
- Handled mail, supervised administrative staff, and scheduled appointments
- Provided excellent customer service and support
- Relationship Officer: Get Cash Capital Limited (Oct 2021 – Mar 2022)
- Built and maintained strong relationships with customers
- Resolved customer complaints and concerns in a timely manner
- Achieved sales targets and promoted products
- Customer Service Officer: Get Cash Capital Limited (Oct 2021 – Mar 2022)
- Provided exceptional customer service and support
- Resolved customer complaints and concerns in a timely manner
- Maintained accurate records and ensured customer satisfaction
- Secretary: Ministry of Housing (Sep 2019 – Mar 2020)
- Managed correspondence, schedules, and appointments
- Maintained organized filing systems and ensured accuracy
- Provided administrative support to the team
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work effectively in a team environment
- Strong problem-solving and conflict resolution skills
You have a diverse range of experience in administrative, customer service, and relationship-building roles. Your skills and experience make you a strong candidate for various positions.
Education
Diploma in Secretarial Studies from Jeremiah Nyagah Technical Institute (2018-2021). This diploma has provided me with the skills and knowledge necessary for administrative and secretarial roles, which aligns with my work experience.
