Phoebe Mwirigi

I have considerable knowledge, skills and experience: a hardworking, disciplined and time-conscious individual who would consider this opportunity most suitable in line with my career to become an expert in the field.

Contact Centre Consultant- CCI KENYA (September 2021- June 2022)

Duties and Responsibilities  Responding to the needs of customers and providing personalized service.  Providing information on the company’s products or services and generating interest in the offer.  Processing orders, forms, and applications for the customers.  Identifying any issues that customers might be struggling with and offering assistance or leading them to a site or reference that would be of assistance.  Reporting on customer feedback and making relevant notes from customer interactions  Completing call logs and reports

Skills Earned: Sympathy and empathy, Organization skills, listening skills, Problem solving and flexibility, persuasiveness and convincing skills.

Research assistant- Environmental Africa (January 2021- March 2021) Duties and Responsibilities  Carrying out research, analyzing information and data and summarizing findings.  Preparing and maintaining datasets for present and future projects  In charge of monthly projects  Preparing progress reports.

Skills Earned: Reporting, research, data management, administration.

Attaché- Nairobi City County, Department of Environment (May 2019- August 2019) Duties and Responsibilities  Field inspections, site visits and preparing monthly reports.  Conducting reconnaissance on suggested sites for cleanup.  Data management and other office work practices such as printing, photocopying and scanning.

Skills Earned: Legal compliance and enforcement, reporting, assessments, inspections, communications, reporting, administration

Sales and Marketing (May 2019 - August 2021) I have long term experience in sales and marketing. Previously worked as a sales and marketing representative for various companies such as Hasbah, Tropikal Brands Africa Limited, Unilever Kenya Ltd, Reckkit Benckiser, Henkel among others.

Experience as a Brand Ambassador and Team supervisor/ leader for various products in different retail outlets, with different agencies has really put my leadership skills to use. I have worked with marketing agencies like Trublaq, Brisk Marketing Agency, Promind during Safaricom Activations, Hall Mark, Golden Marketing, Hue agency, Etcetera agency and Youth Dynamix (YDX) with whom I worked for over a year.

Duties and responsibilities:  Promoting sales by marketing to potential buyers and loyal customers as well.  Rewarding buyers with different merchandises like T-Shirts, hoodies and caps.  Understanding the product, I am promoting by knowing the benefits and any basics of the product as well as any information about the competition.

 Creating awareness to the public in cases where the product was new and provide any required advice or information.  Sampling to promote sales and confidence to the buyers.  Rewarding customers with branded merchandise like buckets, umbrellas incase they bought items worth a certain amount.  Educating the customers on any deals or offers, for instance: Buy 2 get 1 free offer.  Helping customers participate in any games where they scratched cards and got to win various gifts, trips.  Data collection and customer feedback on what they would like improved or changed about the products or what they like about the item then writing reviews.

UNIVERSITY OF NAIROBI (Sep 2016- Aug 2020) BSc. Environmental Conservation and Natural Resources Management, Second class, Upper Division. Dissertation Topic: Solid Waste Management in urban areas Kenya: A case study of Ngong town, Kajiado County.  Environmental Impact Assessment/ Audit (EIA/EA): University of Nairobi  Principles of Occupational Health and Safety Management Systems