Phyllis Karobia
Customer care executive|| Social media marketing
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About
High performing professional with 5 years of experience delivering high impact work in the customer service industry.Skilled in developing internal and external relationships to facilitate collaborative achievement of high priority goals. Confident in the ability to thrive in a fast paced setting and leverage skills in Digital customer service,inbound/outbound calls and social media marketing to enable team success.
Experience
Customer care executive- handling high profile customers plus updating reports
Telesales- selling products and services offered by the company
Digital customer service- consistent responses to customers via phone, email, WhatsApp, and Live Chat
Debt collector(USA based company)- recovery of medical debt from and filling medical insurance claims.
Digital marketing- freelancing on small business and creating content.
Education
St Paul's University
- Diploma in Information Technology Enabled Service {ITES}
- Certificate of customer service excellence training
Skills In Customer Service (LinkedIn online course)
- Certificate in building skills in customer care
