Marketing and Customer Experience Expert
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I can successively fulfill any obligations requiring any responsibility upon any company. I believe in excellence and have always dedicated myself to assure the successful accomplishment of any company’s goals. My positive attitude and willingness to give a 100% make me a valuable asset to any organization that would employ me. I am confident that my skills will be an asset and positively impact any organization.
Customer Service Specialist/ Bolt Food Restaurant Operations/ Safety Specialist
- Building and maintaining a transparent and productive relationship with the customer service department and stakeholders ..
-Creating and delivering continual improvements to our customer, colleague and employee experiences.
-Identifying problems and opportunities to support the teams purpose and then initiate, own , and contribute to solutions.
-Engaging with the Customer Support Outsourced Suppliers effectively to support the companies goals .
-Onboarding and training new restaurants to the new food platform while ensuring they have a smooth experience with the app by providing efficient and timely responses to any query.
-Liaising with different insurance companies to ensure a smooth claims process of any high priority cases that may occur .
deepAfrica
-Creating content that attracts target markets and convert leads to customers.
-Managing all of the marketing channels utilized, including print and digital media campaigns, email marketing, social media marketing, content marketing, webinars, events .
-Collaborating with the Sales team to ensure Marketing Qualified Leads are funneled to the Sales team based on defined target personas.
-Conduct market research and competitor analysis to help inform practice strategy.
-Measure, analyze, and report on ROI across marketing campaigns and initiatives.
-Developing clear B2B strategies on how to carry out sales and marketing practices.
-Help create presentations for cooperate sales pitches .
-Provision of feedback to management and public relations on market research such as competitors and market viability.
-Liaising with the production team to ensure timely deliveries.
-Delivery of satisfactory goods to clients and receiving payments .
-Took stock counts/Wrote daily reports on stock.
-Liaising with company directors and their employees .
-Processing analyzing, and interpretation of data collection .
-Undertaking competitor analysis.
Diploma in Community and Clinical Nutrition
