Precious Wairimo Murage

A results-driven Customer Service and Sales Specialist with a year of experience supporting global airline customers in high-volume, fast-paced environments. Proven ability to manage high-volume customer interactions, coordinate schedules, update CRM records, and provide reliable administrative support. Experienced in working with U.S.-based customers, maintaining high satisfaction scores, and using enterprise tools such as Salesforce, Citrix, and Five9.

Strong communicator with excellent attention to detail and follow-through. Strong problem-solver who works independently and thrives in fast-paced environments with a strong focus on enhancing business continuity and operational efficiency.

Sales & Customer Support Agent - JetBlue - CCI Kenya

(2025-05)

• Provide premium customer support to JetBlue Mosaic clients, resolving complex travel, booking, and loyalty program inquiries.
• Deliver high-quality service via phone, email, and chat while consistently meeting performance metrics.
• Handle escalated and high-value customer issues with professionalism and empathy.
• Escalate complex technical issues and follow through to resolution, ensuring user satisfaction.
• Collaborate with sales teams to promote JetBlue services and enhance customer loyalty.
• Achieved a 98% customer satisfaction rate by resolving client concerns promptly.
• Assisted customers with bookings, flight changes, refunds, and general travel inquiries.
• Promoted JetBlue products and services, consistently achieving upselling targets.
• Achieved and maintained high CSAT and FCR metrics through empathetic service

Medical Social Worker - Hospital

(2022-09-01 - 2022-12-01)

• Conducted home visits and counseling for unprivileged patients
• Traced families for unclaimed corpses from the morgue at hospital
• Psychological counseling for gender based violence victims

Diploma - Social Work and Community development - Nairobi National Technical Institution