Priscilla Rose

Focused on supporting cabin crew performance through calm leadership, clear direction, and a strong commitment to customer care. Skilled in creating a friendly onboard atmosphere and handling guest needs with confidence.

Senior Inflight Operations & Hospitality Quality Coordinator - Emirates Airline - Dubai, UAE

(2015-01 - 2024-12)

• Led Service Excellence: Managed overall cabin service quality, premium hospitality delivery, and customer experience standards on the international widebody fleet (A380 and B777).
• Conducted Operational Training Briefings: Delivered mandatory pre-flight briefings to train and evaluate multicultural crew cohorts on hospitality targets, service updates, and premium customer care.
• Managed Performance & KPIs: Monitored onboard crew service delivery, reviewed staff performance, metrics and provided high-impact, on-the-job behavioral coaching.
• Resolved Complex Service Crises: passenger complaints and resolve team conflicts with 5-star diplomatic standards.
• Supervised Luxury Cabins: Directed premium and economy cabin service teams across a diverse fleet portfolio (A330, A340, A380, B777), ensuring perfect brand presentation.
• Mentored New Hires: Formally mentored and trained junior crew members on live flights, drastically shortening their standard training-to-line operational transition timelines.
• Collaborated Across Departments: Partnered with catering logistics, airport ground staff, and flight deck team to ensure seamless hospitality setups and punctual departures

Inflight Team Lead & Cabin Crew Professional - Emirates Airline - Dubai, UAE

(2004-01 - 2015-12)

• Supervised Luxury Cabins: Directed premium and economy cabin service teams across a diverse fleet portfolio (A330, A340, A380, B777), ensuring perfect brand presentation.
• Mentored New Hires: Formally mentored and trained junior crew members on live flights, drastically shortening their standard training-to-line operational transition timelines.
• Collaborated Across Departments: Partnered with catering logistics, airport ground staff, and flight deck team to ensure seamless hospitality setups and punctual departures

Administrative Officer (Operations & Logistics) - Dr Malavu Medical Center - Nairobi, Kenya

(1999-01 - 2004-12)

• Coordinated Daily Operations: Managed facility administrative registries, team compliance paperwork, and tracking logistics.

Bachelor - Human Resource Management - Leicester University (2010-01 - 2015-12)

Diploma - Aviation Studies - International Air Transport Association (IATA) (2010-01)