Pro Writers

Enthusiastic and driven professional with a strong background in tourism, hospitality and customer relations. Over the years, I have honed exceptional communication and interpersonal skills, fostering positive relationships with clients and stakeholders. With hands-on experience in guiding, sales, and service delivery, I am dedicated to contributing to the growth of an organization while ensuring the highest standard of client satisfaction.

My goal is to secure a role where I can apply my skills in customer engagement.

Hotel operations at Crater Lake Sanctuary (2019-01 – 2019-04)

• Led engaging and interactive experiences for guests, providing exceptional service and enhancing their stay with personalized recommendations.
• Worked with diverse client groups, tailoring service to meet their preferences and ensuring high customer satisfaction.
• Successfully upsold premium services
• Built strong relationships with guests, fostering loyalty and encouraging repeat visits.
• Collaborated with the marketing team to develop promotions and special offers that attracted new customers.
• Assisted with scheduling and operational logistics, ensuring smooth service and seamless guest experiences.

Receptionist, Tour Guide & Packaging Assistant at Elsamere Conservation Centre (2022-08 – 2025-05)

• Welcomed visitors and managed front desk operations, including inquiries, bookings, and guest support.
• Conducted guided tours, sharing insights on conservation and the legacy of Joy Adamson.
• Handled customer complaints professionally, resolving issues promptly to ensure a positive visitor experience.
• Participated in developing and improving locally sourced packaging solutions for products and merchandise.
• Identified new market opportunities to promote products and services to a wider audience.
• Supported negotiations with stakeholders, suppliers, and partners to enhance service delivery and product offerings.
• Assisted in packaging, organizing, and displaying products for sale.
• Maintained cleanliness and organization of reception and visitor areas.

Kiambu Motor Hub (2025 – Present)

• Collaborated with the marketing team to develop promotions and special offers that attracted new customers.
• Assisted with scheduling and operational logistics, ensuring smooth service and seamless guest experiences.

Bachelor in Tourism and Hospitality Management – University of Kabianga (2022)