Purity Njeri

A Receptionist with over 4 years of experience, I have developed exceptional communication and customer service skills, and a strong ability to multitask and manage a busy front desk. I am adept at handling high volumes of phone calls and emails, scheduling appointments and meetings, and greeting visitors with a friendly and professional demeanor.

JULY 2022 to DEC 2022 CFS ASSET MANAGEMENT LIMITED

Front Desk Executive

• Greeted and welcomed visitors, determined their purpose and directed them to appropriate personnel’s
• Scheduled appointments, meetings and conference rooms and notified attendees of any changes.
• Performed administrative tasks as assigned by the management.
• Handled billing and invoicing tasks, ensuring accurate record keeping and timely payments.
• Maintained an inventory of office supplies, ordering new supplies as needed and kept track of expenses.

SEPT 2016 to NOV 2019 KAMP DAVID PRINCESSA RESORT

Receptionist

• Greeted and welcomed guests ensuring positive first impression and providing information about the hotel.
• Managed all incoming and outgoing correspondences including mail and packages.
• Answered incoming calls and transferred them to appropriate department or individual.

I completed a certification program in Hospitality management at Nairobi Aviation College, where I gained skills in office procedures, customer service, and telephone etiquette. Additionally, I have completed training in Microsoft Office Suite, which includes Word, Excel, and PowerPoint. These skills, along with my experience in managing a busy front desk, have prepared me well for a receptionist position.