Receptionist/Office Administrator at Laborex (2017-04 – Present)
Admin role offering continuous improvement of office operations and customer experience.
- Organizing and scheduling office appointments for the Chief Executive Officer and preparing requisite documents before the scheduled meetings increasing productivity by 40%
- Managing accommodation bookings and creating travel itineraries for management executives, and briefing them on the same.
- Documenting meetings, filing and updating electronic and physical documents as appropriate, and retrieving them when required improving efficacy by 60%.
- Coordinating the timely provision of hospitality services for the staff and office guest
- Managing all front-office operations; receiving guests, directing them to various facilities within the company, taking, and analyzing customer and service provider feedback
- Assist and give timely feedback to guests with efficacy and demonstrate excellence welcome with guests.
- Coordinating office activities and verifying appointments that correspond with internal staff
- Handling and managing customer complaints through email and reporting to the immediate supervisor where critical feedback is required
- Entrusted with maintaining service-provider logs, liaising with them to ensure smooth service delivery within the agreed timelines, and following up on the servicing of consumer LPOs
- Efficiently planning and managing the purchase of office supplies and carrying out stock management
- Efficacious dispatch, reception, and distribution of all correspondence, parcels, and office supplies
- Collaborating with other departments to ensure continuous improvement of the overall customer experience through the implementation of efficient turnaround time strategies
- Addressing customer queries and escalating any concerns through the official channels
- Proactively building and maintaining professional networks and conducting research on customer service professional trends to enhance my skills
Telesales Personnel at Prodigy Healthcare (2015-01 – 2017-04)
- Generated business leads through product education and cross-selling, and collaborated with my seniors in sales forecasting and strategic planning.
- Supervised order dispatch, handled delivery logistics, and resolved client complaints.
- Achieved continuously high sales through top-notch customer service and timely fulfillment of orders.
- Kept accurate records of invoices, delivery notes, and sales records and updated them accordingly.
- Liaised with my colleagues and analyzed market trends to enhance business development by increasing profit-making opportunities.
Debt Collector at Prodigy Healthcare (2015-01 – 2017-01)
- Queried client debt records from the database, conducted an age-debt analysis, and reported to the management.
- Communicated credit terms and obligations to clients clearly and concisely, and issued credit statements.
- Collaborated with other credit control officers in collecting debt from defaulting clients
- Attended to queries from clients and promptly escalated the same through the official reporting channels.
- Compiled daily customer feedback data and resolved paperwork issues to enhance client satisfaction.
