Purity Wahu

I am an overall office administrator who offers continuous improvement of office operations and the overall customer experience. I consider myself a reliable individual with an approachable personality seeking a new challenge, and an equally rewarding opportunity to contribute valuably to your organization. I am empathetic, and organized, and have high-level planning, and scheduling, I am currently an overall Office administrator offering a continuous improvement of office operations and the overall customer experience.

IELTS Test score-6.5

Receptionist/Office Administrator at Laborex (2017-04 – Present)

Admin role offering continuous improvement of office operations and customer experience.

• Organizing and scheduling office appointments for the Chief Executive Officer and preparing requisite documents before the scheduled meetings increasing productivity by 40%
• Managing accommodation bookings and creating travel itineraries for management executives, and briefing them on the same.
• Documenting meetings, filing and updating electronic and physical documents as appropriate, and retrieving them when required improving efficacy by 60%.
• Coordinating the timely provision of hospitality services for the staff and office guest
• Managing all front-office operations; receiving guests, directing them to various facilities within the company, taking, and analyzing customer and service provider feedback
• Assist and give timely feedback to guests with efficacy and demonstrate excellence welcome with guests.
• Coordinating office activities and verifying appointments that correspond with internal staff
• Handling and managing customer complaints through email and reporting to the immediate supervisor where critical feedback is required
• Entrusted with maintaining service-provider logs, liaising with them to ensure smooth service delivery within the agreed timelines, and following up on the servicing of consumer LPOs
• Efficiently planning and managing the purchase of office supplies and carrying out stock management
• Efficacious dispatch, reception, and distribution of all correspondence, parcels, and office supplies
• Collaborating with other departments to ensure continuous improvement of the overall customer experience through the implementation of efficient turnaround time strategies
• Addressing customer queries and escalating any concerns through the official channels
• Proactively building and maintaining professional networks and conducting research on customer service professional trends to enhance my skills

Telesales Personnel at Prodigy Healthcare (2015-01 – 2017-04)

• Generated business leads through product education and cross-selling, and collaborated with my seniors in sales forecasting and strategic planning.
• Supervised order dispatch, handled delivery logistics, and resolved client complaints.
• Achieved continuously high sales through top-notch customer service and timely fulfillment of orders.
• Kept accurate records of invoices, delivery notes, and sales records and updated them accordingly.
• Liaised with my colleagues and analyzed market trends to enhance business development by increasing profit-making opportunities.

Debt Collector at Prodigy Healthcare (2015-01 – 2017-01)

• Queried client debt records from the database, conducted an age-debt analysis, and reported to the management.
• Communicated credit terms and obligations to clients clearly and concisely, and issued credit statements.
• Collaborated with other credit control officers in collecting debt from defaulting clients
• Attended to queries from clients and promptly escalated the same through the official reporting channels.
• Compiled daily customer feedback data and resolved paperwork issues to enhance client satisfaction.

Diploma in Business Management – Premier Institute of Hospitality and Business, Kenya (2011 – 2012-08)

– ICM-United Kingdom