Customer Service Executive
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I ma very disciplined, passionate, enthusiastic, hardworking and a good communicator with excellent convincing power both from the voice and word choices. I adhere to excellent time management, self –motivated, responsible, team player, willing heart to take up new challenges, good guidance and an administrator.
I also have good time management ability to foster career development and to bring about positive results.I have two years experience in customer service where I first served as customer service agent both outbound and inbound which i later got promoted as the assistant supervisor at the call center (Inbound). I have also worked in Know Your Customer (KYC),emails and social media queues. Remotely,I have worked as a telesales Agent which made me to be my self manager working best without being followed . Throughout my work experience, I learnt about building a good rapport and probing well with clients in order to retain them and make them trust your job and that can only be applied through curtsey, professionalism, multitasking, high convincing power and use of common sense which are some of the key performance Indicators(KPIs) when dealing with clients
March 2022 - September 14,2022- Customer service representative,d.light solar Kenya.
September 2021-February 2022, Apollo's Agriculture Africa .
Telesales Agent.
May 2021- August 2021, Kenya Agricultural and Livestock Research Organization.
Field Research Agent.
Customer Service Representative.
December ,2022 for two weeks- Certificate in Customer Service and Administration.,Vantage Leadership School Africa.
2016-2020- Bachelor of Education Arts (English and Literature) ,Riara University Nairobi.
