Rabecca Kituyi

A good communicator with a high convincing ability, a competent and reliable person looking for a full-time and fulfilling position where my resourceful skills and experience are valued and can benefit the organization. I aim to further my experience and knowledge of all the basic software used in the banking sector.

SOFT COLLECTION AGENT (BODA, CARS) - MOGO AUTO LIMITED

(2024-05)

• Offering tools to clients
• Reminding clients to make the payments
• Educating customers on the importance of making payments on time and the consequences of late payments
• Assisting clients who find it hard to make payments on their own
• Informing clients about what is dealt with in the organization

CUSTOMER SERVICE (INBOUND) - DLIGHT SOLAR COMPANY LIMITED

(2022-01 - 2023-05)

• Assisting customers who find unlocking their TVs, mobile phones and base units difficult
• Educating customers on how to use USSD when unlocking their products
• Educating customers on the importance of clearing their loan products on time

CALL CENTER AGENT - COLLECT-PLUS LTD KENYA (Hikash & Flashpesa, Opesa, Ipesa)

(2020-09 - 2021-12)

• Maintain files for customers with overdue loans
• Making outbound calls for customers with overdue loans
• Ensuring that my team's targets are achieved
• Training new staff on how to achieve daily collection targets

CALL CENTER AGENT - APEX COLLECTIONS AFRICA-BRANCH

(2020-01 - 2020-08)

• Making outbound calls to clients with overdue loans
• Maintaining data integrity and keeping customers' details confidential
• Managing inbound calls by providing clients with the necessary information

INDUSTRIAL ATTACHMENT - NG'ARISHA SAVINGS AND CREDIT CO-OPERATIVE SOCIETY LIMITED

(2019-05 - 2019-08)

• Appraising of loan forms
• Reconciliation of loan books for both FOSA and BOSA products
• Advising and negotiating with members on the mode and rates of various loan recovery
• Calculate the interest accrued for members as per the loan applied

Bachelor of Science - Procurement and Supplies Management - KIRIRI WOMEN'S UNIVERSITY OF SCIENCE AND TECHNOLOGY (2020-01 - 2022-08)

Diploma - Banking and Finance - KIRIRI WOMEN'S UNIVERSITY OF SCIENCE AND TECHNOLOGY (2018-01 - 2019-12)

Certificate - Computer Packages - KAKAMEGA SCHOOL OF PROFESSIONAL STUDIES (2018-01 - 2018-04)

Secondary Education - THE SALVATION ARMY KOLANYA GIRLS' SECONDARY SCHOOL (2014-01 - 2017-12)

Primary Education - LUNAO FYM PRIMARY SCHOOL (2005-01 - 2013-12)