Rafael Muema

Results-driven graduate in Armed Conflict and Peace Studies with practical experience in community outreach, marketing, client engagement, and stakeholder communication within a fibre network company. Strong background in political science, public administration, and history, with proven ability to engage communities, communicate value propositions, and support organizational objectives. Seeking opportunities that combine community engagement, communication, development, or outreach-focused roles within corporate, NGO, or development-oriented institutions.

Sales & Marketing Officer (Fibre Network Services) - Chacha Net

(2024-07 - 2025-07)

• Conducted community-based marketing and outreach to promote fibre internet services
• Engaged residents, businesses, and institutions to explain service benefits and packages
• Built and maintained positive client relationships to support customer acquisition and retention
• Collected customer feedback and relayed insights to the technical and management teams
• Assisted in mapping target areas and identifying potential network expansion zones
• Maintained accurate records of client interactions, subscriptions, and follow-ups
• Strengthened negotiation, persuasion, and communication skills in field-based environments

Volunteer Teacher & Administrative Assistant - Kasevi Girls Secondary School

(2021-05 - 2021-05)

• Delivered History and Christian Religious Education lessons to Form One students
• Supported academic administration through document preparation and record management
• Conducted results analysis and assisted in academic reporting
• Supported digital operations and basic data organization

Bachelor of Arts - Armed Conflict and Peace Studies (Political Science, Public Administration & History) - University of Nairobi (2020-01 - 2024-12)

Certificate - Microsoft Office Applications - Evolving Technologies (2020-01 - 2020-03)

Kenya Certificate of Secondary Education (KCSE) - Nyangwa Boys High School (2016-01 - 2019-12)