Operations Manager at Lifespring Christian Academy (2021-12 – Present)
Supervise staff and manage operational efficiency improvements
- Directly supervise 15 staff and indirectly oversee another 15, improving overall operational efficiency by approximately 80%
- Introduced a Visitor Management Policy impacting over 90% of staff, saving 3-5 instructional hours each week and achieving 90% lesson continuity during donor visits
- Produce memoranda, letters, briefs and speeches for more than 200 parents and guardians, reducing response times and boosting stakeholder satisfaction
- Optimize academic and administrative systems, raising curriculum compliance to around 80% and cutting lesson-plan review time by 30%
- Design and deliver training programmes for all 30 staff members, enhancing first-aid response capability and overall job satisfaction
Virtual Facilitator at Converge Network (2021-01 – 2021-11)
Coordinate cross-regional communication and youth ministry engagement
- Co-ordinated communication across 10+ African countries plus the UK and India, facilitating bi-monthly meetings that strengthened cross-regional collaboration
- Maintained an average inquiry response time of under 24 hours, contributing to higher task-completion rates and team productivity
- Supported 19 youth leaders and co-organised two major conferences, expanding youth ministry engagement across regions
- Produced two sets of minutes and two formal reports each month, enabling timely decision-making and clear accountability
Programme Officer at Network of African Science Academies (NASAC) (2017-01 – 2020-11)
Manage programmes, grantees, and operational support
- Resolved 10-12 programme support issues per quarter, reducing project delays by roughly 80%
- Managed the LIRA 2030 Africa Programme for 60 research grantees, improving database accuracy and slashing reporting turnaround by 80%
- Led procurement and travel logistics, achieving up to 90% cost reduction while maintaining high attendance at meetings and workshops
- Developed the bi-annual newsletter 'The Science Networker', increasing stakeholder engagement and information flow
- Maintained and refreshed the NASAC website, driving higher traffic and improved stakeholder access to resources
Administrative Officer at Network of African Science Academies (NASAC) (2012-10 – 2016-12)
Manage administration, procurement, and logistics
- Procured supplies and managed logistics for a six-member secretariat serving 22 African countries, applying competitive sourcing to generate cost savings
- Updated and optimised the NASAC website, resulting in increased visitor numbers and better user experience
- Co-ordinated board, general assembly and sub-committee meetings, handling 7+ concurrent tasks daily and improving turnaround time by about 90%
- Maintained comprehensive manual and electronic records, ensuring data integrity for inventories, mailing lists and databases
Administrative Assistant at African Academy of Sciences (AAS) (2008-08 – 2012-09)
Provide administrative support and event planning
- Analyzed and re-designed the leave management process, introducing a 5-day notice policy and an Excel tracker that achieved 100% role coverage during absences
- Planned and executed six annual events with an average attendance of 30 participants, supporting knowledge-sharing and networking
- Led a website revamp with a new content-management system, accelerating content updates and increasing site traffic
Direct Sales Representative at NIC Bank of Kenya (2008-01 – 2008-07)
Promote and sell banking products
- Promoted and sold NIC Freedom Credit cards and accounts, consistently surpassing sales targets
- Advised customers on the advantages and optimal utilization of the NIC Freedom Credit card, enhancing satisfaction and engagement
- Identified and cultivated new business opportunities within specific geographic regions through strategic cold-calling, resulting in acquisition of valuable clients
- Engaged with existing customers, increasing sales of the bank's product portfolio and strengthening financial relationships
- Fostered positive, long-lasting relationships with banking clients through exceptional service, ensuring loyalty and trust
Customer Advisor at Barclays Bank of Kenya (2007-04 – 2007-12)
Provide customer service and promote banking products
- Achieved significant sales results for Barclaycard Visa, consistently surpassing targets and contributing to revenue growth
- Educated and advised customers on the benefits and utilization of the Barclaycard Visa Electron, enhancing satisfaction and card adoption rates
- Managed a diverse clientele and resolved customer issues, fostering positive relationships
- Maximized sales opportunities with every interaction, driving revenue through upselling and cross-selling techniques
- Recognized and capitalized on sales prospects through engaging presentations and aggressive market activation, increasing card sales
- Provided valuable financial guidance to customers, empowering informed decisions about their financial future
