Rãmzséy Nøâh

Motivated, results-oriented, and dependable retail operations professional with over 7 years of progressive experience in the supermarket and retail industry. Skilled in back-office administration, inventory and stock control, customer service, product merchandising, and supplier coordination. Known for high attention to detail, excellent communication, and a strong commitment to operational efficiency.

Thrives in fast-paced environments, adapts quickly to new roles, and demonstrates leadership through initiative, accountability, and continuous improvement. Now seeking to bring proven experience into a dynamic organization that values dedication, integrity, and teamwork.

Shop Assistant at Eastmatt Supermarket, Ngurumbani Town, Mwea Branch (2017-01 – 2021-12)

Delivered excellent customer service and maintained store operations

• Delivered excellent service by helping customers with purchases, product inquiries, and special requests
• Ensured shop cleanliness, product arrangement, and overall neatness of the store at all times
• Assisted in routine price checks, stock reorganization, and refilling of empty shelves
• Handled basic cashier duties when needed and ensured accuracy in transactions
• Reported expired or damaged goods and assisted in proper removal and documentation
• Maintained a high level of customer satisfaction, receiving verbal recognition from supervisors
• Consistently met daily responsibilities without supervision, showcasing trustworthiness

Back Office Clerk – Orders and Inventory at Eastmatt Supermarket, New Eastmatt Supermarket, Mwea (merica) branch (2022-01 – 2023-12)

Managed inventory processes and coordinated with suppliers and logistics teams

• Managed day-to-day inventory processes, including stock-level tracking, reorder planning, and item coding
• Prepared accurate and timely reports on incoming and outgoing stock, damaged goods, and fast-moving items
• Coordinated directly with suppliers and logistics teams to ensure smooth delivery schedules
• Monitored stockroom organization and participated in monthly audits and physical stocktakes
• Collaborated with front-end teams to ensure on-shelf availability of essential products
• Reduced inventory discrepancies by improving tracking and documentation systems
• Helped avoid stock-outs and overstocking by maintaining accurate forecasts and timely orders
• Played a key role in supporting successful internal audits

Shop Merchandiser – Display & Promotions Lead at Eastmatt Supermarket, EastMatt Supermarket, Mwea (merica) (2023-12 – 2025-07)

Designed and implemented product displays and coordinated promotional activities

• Designed and implemented attractive product displays to align with seasonal campaigns and promotions
• Ensured visibility and arrangement of discounted items and store-wide offers
• Coordinated the proper signage and labeling of products on sale or under promotion
• Monitored movement of promotional products and adjusted displays based on performance
• Worked with branch management to meet weekly merchandising goals and sales targets
• Increased promotional item visibility, contributing to higher impulse purchases and sales growth
• Developed creative, customer-friendly displays that boosted foot traffic to key product zones
• Took initiative in adjusting underperforming product placements to improve sales impact

Kenya Certificate of Secondary Education (KCSE) in Core subjects – Olturoto Secondary School (2013-02 – 2016-11)