Raphael Mukabi

Dynamic and results-driven Operations, Logistics, and Supply Chain Leader with over a decade of progressive experience across FMCG, hospitality, digital trade, and advanced logistics systems. Proven track record in leading end-to-end supply chain operations, including warehousing, procurement, inventory management, distribution, and last-mile logistics, with a strong focus on efficiency, scalability, and compliance. Currently serving as Nest Lead / Distribution Centre Lead at Zipline, driving high-impact operations across fulfillment, flight logistics, and facilities.

Responsible for operational strategy execution, KPI performance, cost control (COGS/OPEX), and regulatory compliance, consistently delivering >95% service reliability and audit-ready operations. Experienced in managing cross-functional teams, optimizing capacity and demand planning, and leading stakeholder engagements including regulatory inspections and high-level delegations. Demonstrated career growth from Dispatch Associate to Territory Commercial & Operations Manager at Kyosk Digital Services, successfully overseeing procurement, warehousing, route optimization, and commercial expansion across multiple regions.

At Asilia Kenya

Ltd, strengthened procurement and inventory systems for remote operations, improving stock accuracy, supplier performance, and service continuity. Proficient in ERPNext, SAP, Oracle, and WMS, with strong capabilities in data-driven decision-making, vendor management, and commercial alignment. Recognized for transforming complex operational environments into efficient, cost-effective systems, delivering measurable improvements in cost reduction, service levels, and operational performance.

A strategic and people-focused leader committed to continuous improvement, cross-functional collaboration, and building resilient, scalable supply chain networks.

Nest Lead / Distribution Centre Lead at Zipline Kenya Ltd (2026-01 – Present)

• Led end-to-end operations and supply chain, overseeing logistics, fulfillment, and distribution to deliver high service reliability and customer satisfaction
• Managed cross-functional teams, driving performance through KPI governance, coaching, and continuous improvement
• Owned COGS and OPEX, executing cost optimization and efficiency initiatives while maintaining operational excellence
• Directed demand, capacity, and inventory planning, aligning supply with customer and business needs
• Led regulatory compliance, audits, and stakeholder engagements, ensuring full operational readiness and adherence to standards
• Partnered with commercial, procurement, and customer teams to support growth, optimize vendor performance, and enhance service delivery
• Achieved >95% on-time delivery performance, improving service reliability and customer satisfaction across operations
• Delivered ~20% reduction in operational costs (COGS/OPEX) through process optimization, resource planning, and vendor efficiency improvements
• Improved inventory and asset accuracy to >98% through structured audits and strengthened controls in partnership with Finance
• Ensured 100% audit and regulatory compliance, successfully supporting inspections and stakeholder engagements with zero major findings

Territory Commercial and Operation Manager at Kyosk Digital Service (2022-11 – 2025-09)

• Oversaw regional commercial and operational activities across two key territories, managing sales growth, distribution, logistics, and customer relations
• Managed P&L accountability, implemented cost optimization measures, and executed market expansion strategies to drive consistent revenue growth
• Built and maintained strong relationships with distributors, customers, and local partners to enhance market coverage and retention
• Recruited, trained, and supervised multidisciplinary teams across sales, logistics, and warehouse operations, fostering collaboration and performance culture
• Led coordination with the supply chain team to ensure On-Time-In-Full (OTIF) deliveries and effective demand planning
• Used ERPNext and WMS tools for real-time visibility and data-driven decision-making
• Exceeded regional sales targets by 20% within the first year, setting a new benchmark for the team and increasing market share significantly
• Strengthened distributor networks and improved product coverage, leading to a 30% increase in market share and enhanced brand recognition across the region
• Boosted customer retention rates by 15% through the implementation of targeted customer engagement plans, resulting in increased repeat business and loyalty
• Initiated a customer loyalty program that increased repeat purchases by 18%, enhancing overall customer satisfaction
• Achieved consistent cost savings through operational efficiencies and route optimization

Warehouse & Logistics/Dispatch Supervisor at Kyosk Digital Service (2021-02 – 2022-10)

• Supervised daily warehouse operations, ensuring inventory accuracy, proper stock rotation, and compliance with safety standards
• Coordinated logistics and fleet operations, including vehicle utilization, routing, and delivery scheduling
• Developed warehouse KPIs and implemented process improvements for productivity, safety, and service quality
• Partnered with sales and customer service teams to ensure alignment between warehouse activities and customer demands
• Developed and maintained relationships with suppliers and transport providers to ensure seamless logistics operations, negotiating terms to benefit the company and reduce costs
• Reduced logistics costs by 15% through efficient route planning and resource allocation
• Achieved >95% OTIF order fulfillment rates consistently over multiple quarters, enhancing customer satisfaction and loyalty through reliable service
• Improved stock accuracy from 88% to 98%, significantly reducing discrepancies and losses, and enhancing inventory management practices through technology integration
• Received "Employee of the year" recognition for outstanding contributions to operational efficiency and team leadership, fostering a positive workplace culture

Dispatch Associate at Kyosk Digital Service (2020-09 – 2021-01)

• Coordinated daily dispatch activities ensuring timely deliveries and proper vehicle loading
• Monitored fleet performance, tracked routes, and supported drivers with delivery documentation
• Assisted warehouse team in stock reconciliation and ensured compliance with dispatch procedures
• Maintained communication between logistics, sales, and customer service teams to resolve delivery issues
• Assisted in the development of delivery schedules and routes to optimize efficiency and reduce transit times, utilizing GPS and routing software for strategic planning
• Improved delivery turnaround time by 20%, enhancing customer satisfaction and contributing to a more efficient supply chain through optimized routing and scheduling
• Reduced order discrepancies by 30%, leading to improved delivery accuracy and reliability, and establishing a more robust tracking system for delivery performance
• Led a project to analyze delivery patterns, resulting in a 15% reduction in fuel costs and improved route efficiency, significantly enhancing operational sustainability

Stores & Purchasing Officer at Asilia Kenya Ltd (2015-07 – 2020-06)

• Managed end-to-end procurement and inventory functions for multiple remote lodges under a leading Eco-tourism brand
• Planned, sourced, and procured goods and services in line with operational demands, ensuring continuity in remote and challenging environments
• Built strong supplier relationships, negotiated competitive terms, and ensured adherence to quality and sustainability standards
• Coordinated logistics and distribution of supplies to field locations, maintaining accurate stock records and replenishment plans
• Streamlined stock control systems and introduced usage tracking methods that reduced waste and overstocking
• Reduced procurement lead times by 25%
• Achieved cost savings through supplier negotiations
• Maintained >95% supply availability across remote locations

Records & Client Service Associate at eManage Africa Ltd (Unga Holdings/National Oil Corp.) (2013-05 – 2015-07)

• Managed client records and documentation systems ensuring compliance with audit and reporting standards
• Coordinated interdepartmental workflows to resolve service issues and enhance client satisfaction
• Supported operations by processing client transactions, maintaining data accuracy, and generating timely reports
• Implemented improved filing and retrieval systems that enhanced record management efficiency
• Assisted in reporting and compliance documentation
• Reduced retrieval times with improved filing systems
• Enhanced client satisfaction through faster turnaround

Diploma in Purchasing & Supply Chain Management – Kenya Institute of Management

Kenya Certificate of Secondary Education in KCSE