Raymond Opiyo

To contribute and add value to the organization by being a productive, result oriented and performer and continually improve the quality of my services, which will enable me to develop the organization and myself and be able to work at a strategic level within the organizations. To offer innovative solutions to problems facing organizations, using the skills and experience acquired.

Recovery officer at Boresha Credit Services (2025-06 – Present)

Initiating contact with customers who have overdue payments and developing manageable repayment plans. Keeping detailed records of all communications, payments, and recovery progress. Monitoring payment arrangements and creating management reports.

• Initiate contact with customers who have overdue payments via phone, email, or written correspondence to negotiate repayment terms.
• Work with debtors to develop a manageable repayment plan that ensures debts are recovered efficiently.
• Keep detailed records of all communications, payments, and recovery progress for each delinquent account using Smart Collect
• Regularly monitor payment arrangements to ensure compliance, following up as necessary.
• Create regular reports for management, detailing recovery rates, outstanding debts, and performance metrics

Accounts collection manager at Wellcash debts recovery limited (2023-08 – 2025-06)

Contacting clients to gather financial data and documentation. Working with legal teams on bad debt recovery proceedings. Identifying high-risk accounts and communicating recovery progress to clients.

• Contact client to gather financial data and documentation
• Need identification and planning
• Work with legal teams when necessary to initiate legal proceedings for recovering bad debts, including filing lawsuits or garnishing wages.
• Identify high-risk accounts and recommend strategies to minimize potential losses.
• Communicate with clients or businesses to provide updates on recovery progress and manage any escalated issues.
• Performance monitoring and evaluation

Accounts collection manager at Keysian auctioneers limited (2017-08 – 2023-07)

Contacting clients to gather financial data. Tracking assigned accounts to identify outstanding debts. Planning and executing recovery strategies. Locating and contacting debtors and negotiating payment terms.

• Contact clients to gather financial data and documentation
• Keep track of assigned accounts to identify outstanding debts.
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints.

Inventory Clerk (internship) at Unilever Tea Limited (2014-02 – 2014-05)

Dispatching goods to various units. Matching GRVs with LPOs. Creating LPOS in the system. Order progression and administration.

• Dispatching goods to various units and updating SR register
• Matching GRVS with LPOS
• Creation of LPOS in the system
• Order progression and follow up
• Pay roll administration
• Receiving and inspecting of goods

Diploma in Purchasing and Supplies Management – Jomo Kenyatta University of Agriculture and Technology (2012 – 2015)

Kenya Certificate of Secondary Education – Thurdibuoro Secondary School (2007 – 2010)

Kenya Certificate of Primary Education – Nyadero Primary School (1997 – 2006)