Technical Product Manager
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Solutions-driven Software Product Manager with a passion for turning ideas into reality. Expert in user-oriented problem-solving, drawing roadmaps for cross-team collaboration, and product design. Adept at delivering innovative software solutions, meeting customer needs, and ensuring timely, high-quality product delivery. Proficient in agile methodologies and committed to customer satisfaction and business success through continuous improvement.
Product Owner, Full-Time 01/2023-Present
Projects supervised : Fortune eCash app, Fortune USSD platform, Fortune mobile loans product, Leja Business app
● Worked closely with the customer experience team to conduct user research, identify customer problems, analyze findings and document user research reports.
● Prepared project documentation, including project plans, schedules, and progress reports.
● Utilized project management tools like ClickUp, Jira, and Kanban for efficient backlog management and task tracking.
● Monitored project timelines, identified bottlenecks, and proposed solutions to ensure timely project delivery.
● Assisted in budget tracking, expense management, and financial reporting for projects.
● Developed full-scale project plans and associated communication documents with internal and external stakeholders.
● Setting and continually managing cross-functional project expectations with team members and other stakeholders in appropriate communications channels.
● Utilized agile project management methodology using weekly sprints to define, schedule and track tasks to improve team performance.
● Scheduling and facilitating scrum events, meetings, and decision-making processes.
● Planning and organizing reviews and product/system testing.
● Improved company’s communication with partners by taking the role of being the major point of contact during weekly status reporting syncs.
● Working closely with the marketing, product managers and product design teams to review digital content for social channels uptake.
Web Software engineer, Full-Time 11/2021- 12/2022
● Led the team as a junior project manager in managing scrums, sprints and tasks tracking.
● Collaborated with cross-functional teams to design, develop, and implement user-friendly and responsive web applications using React.js, Redux, JavaScript, HTML5, and SCSS.
● Utilized Postgres for database management, ensuring efficient data storage and retrieval.
● Worked closely with the design team to translate UI/UX wireframes into visually appealing and interactive web interfaces.
● Implemented and maintained front end code quality standards and best practices.
● Conducted thorough testing and debugging to ensure optimal functionality and performance across multiple browsers and devices.
● Actively participated in Agile/Scrum development processes, including daily stand-ups, sprint planning, and retrospectives.
● Use version control (Git/GitHub) to manage and track code changes.
● Collaborate with backend developers to integrate front end interfaces with server-side functionality.
● Assisted in business requirements collection and documentation. ● Assisted in communication with company clients.
● Conducted unit testing and debugging to identify and resolve issues promptly.
● Assisted in product Quality Assurance at the company.
D. Horizon Hub
Technical Support Engineer -
05/2020-10/2021
● Customer Support: Address and resolve customer queries promptly, guide them through troubleshooting steps, and ensure customer satisfaction.
● IT Hardware & Software Maintenance: Keep hardware and software up to date with regular updates and perform maintenance as needed.
● Company Portals Maintenance: Manage and secure company portals, collaborate with the development team to enhance features.
● Member Portal Assistance & Training: Help users navigate and use member portals effectively, conduct training sessions.
● Frontline Support: Be the first point of contact for customer issues, escalate complex problems, and track ticket resolution.
● Web Development: Develop websites and portals using JavaScript, PHP, React.JS, CSS5, Tailwind CSS, and SCSS.
● Users Database Maintenance: Manage and secure the users' database, perform regular backups, and optimize queries.
1. Nanodegree, Product management June 2023 - UDACITY
● Role of a Product Manager
● Problem Identification
● Vision and Strategy
● Product Design
● Product Development
● Product Launch
2. Certificate, Computer Software Engineering July 2022- Feb 2023
● Building web applications with React Js and Ruby on rails frameworks.
● Working with Restful APIs and integrating the services on frontend.
● Familiarity with relational databases i.e Postgres, SQLite.
● using Version Control with Git and GitHub
● Building websites using HTML, CSS and Bootstrap, JavaScript and
Ruby on Rails.
2. Bachelor of Science, Applied Physics and Computer Science Sep 2015- October 2019
MULTIMEDIA UNIVERSITY OF KENYA, NAIROBI, KENYA
Degree Certificate - Second class honors upper division
3. Relevant training
